Claims Processor

**This is an in-office role, in the greater Austin, TX area. Candidates must live in and have authorization to work in the United States. Visa sponsorship is not available.**

Overall Purpose of this Role:

This role works closely with all Processors, Adjusters and Supervisors providing clerical and administrative support.

Responsibilities and Accountabilities

• Receive, identify, sort, date stamp and distribute in compliance with each States Workers Compensation rules and statutes, and the company’s deadlines, all mail, faxes and all official State forms and letters.
• Assists in the process of workers compensation claims and maintain claim files along with administrative work.
• Handle all certified and overnight mail.
• Enter, print, sort and mail checks for indemnity and medical claims.
• Enter new claims into system with accuracy and detail.
• Operates all office equipment.
• Answer and direct incoming calls with a professional demeanor.
• Maintain filing; responsible for records retention and miscellaneous projects, as needed.
• Handles task assigned for different adjusters, processes State forms, police reports, Return to Provider, Cease & Desist, and Retro Utilization Review letters. Serves as back up to various Support team members.
• Must have the ability to work in different claim systems along with other digital processes.
• Must be willing to handle other duties as assigned.
• Assists with Electronic Data Interchange (EDI).

Requirements

• Office and/or administrative experience required.
• Basic knowledge of office procedures.
• Working knowledge of MSWord and Excel.
• Ability to work with speed and accuracy.
• Must maintain a positive behavior by acting and communicating in a professional manner, to get along with customers, clients, co-workers, and management.
• Must have the ability to communicate clearly and effectively with all types of people.
• Should have good math and typing skills.
• Good oral and written communication.
• Must be detail oriented and able to prioritize.
• Nice to have: Bilingual in Spanish.
• High school diploma.
• Preference of Workers Compensation experience, but not mandatory.

Benefits

Service Insurance Companies offers a competitive benefits package including:

• Healthcare - medical, dental, vision.
• Voluntary benefits - life & disability insurance.
• Pet insurance.
• 401K matching and profit sharing.
• Generous paid time off & holidays.
• Tuition reimbursement & training.