Creative Solution Engineer (Raspberry Pi & Embedded systems)

Are you passionate about Raspberry Pi and have experience with various Raspberry Pi projects? Are you excited about the potential of embedded devices, including software, hardware, and operating systems?

If so, we want you! Join us and use your knowledge and communication skills to help our customers integrate technology effectively into their businesses, enhancing value and efficiency.

About Us

Optisigns, the leader in the digital experience space, help us with our vision of building great products, industry leading customer experience, building disruptive technology helping businesses to converge online/offline experience including AI, IoT, no-code, low code solutions to our customers.

Primary responsibilities:

• Become an expert in our software and hardware solutions, including Windows, Android, Raspberry Pi, Linux, and other devices.
• Work with customers, help them understand how the app works, and how to use it in their businesses.
• Troubleshoot customer issues and provide solutions, suggestions.
• Run diagnostics and troubleshooting on both hardware and software.
• Gather feedback from customers regarding application usage.
• Identify and analyze recurring malfunctions.
• Escalate complex issues to the engineering team as necessary.

Requirements

Skills required:

• Good understanding of Raspberry Pi and other embedded hardware and software.
• Familiarity with images, applications, and projects related to Raspberry Pi and embedded systems.
• Creative thinking and problem-solving abilities.
• Ability to work collaboratively in team settings.
• Strong communication skills to explain technical concepts to non-technical users.

Benefits

Work Location:

• Houston, TX Headquarters Office

Work Remotely

• Opportunity for 1 day a week, at management discretion.

Job Type: Full-time

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus opportunities

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Application Question(s):

• Share a time when your efforts helped a customer better understand what they need and led to greater customer satisfaction.

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Houston, TX 77040 (Required)

Ability to Relocate:

• Houston, TX 77040: Relocate before starting work (Required)

Work Location: In person