Crisis Intervention Specialist

POSITION SUMMARY

The Crisis Intervention Specialist will provide short-term crisis intervention  to help reduce potential harm to individuals who are in a behavioral health emergency.  They are responsible for conducting risk assessment, providing emotional support, utilizing de-escalation techniques, advocacy/assistance for person in crisis, referral information, and overall safety of neighbors andstaffon campus. The CIS will maintain case notes, resident records, documents, forms, and statistical information, and performs other related duties as required. The CIS will divert individuals from unnecessary conflict by providing timely crisis intervention to help stabilize behavior , and provide referrals and linkages to short or long-term community behavioral health services as needed.  

The Crisis Intervention Specialist will build a trusting relationship with neighbors; develop partnerships with behavioral health service organizations; and, serve as a liaison for the neighbor to facilitate access to services while improving the quality of services offered by CitySquare Programs. They will round regularly with staff and provide weekly updates on activity related to CitySquare. 

Requirements

Education:  Must have Bachelors’s degree in human services field (Master’s preferred) 

Experience: Three (3) years experience directly related to the duties and responsibilities specified. Experience with highly vulnerable populations, preferred. Orientation to best practices in behavioral health services for vulnerable populations. 

Licenses/Certifications: CPR Certified  

Additional Requirements: Proficient in Microsoft Office applications. Must have a valid driver’s license and insurance and reliable transportation. Must be able to work occasional over-time and flexible hours as requested. Must be able to read and write English, fluency in Spanish is preferred but not required.  

PRIMARY RESPONSIBILITIES

This section describes the primary responsibilities of an employee in this position. Please note: The primary responsibilities of this position are not limited to this list. 

1. Provides short-term care to neighbors in a manner that promotes safety, comfort, and the therapeutic environment. 

2. Utilizes crisis and/or de-escalation intervention practices, when necessary and appropriate, with the neighbor(s) whose behavior cannot be otherwise supported without such interventions. 

3. Assesses crisis situations and determines the appropriate level of intervention required 

4. Serves as “expert” on restraint and seclusions including interventions, techniques and age-appropriate strategies 

5. Conducts regular updates and meetings through the appropriate venues and channels  

6. Observes 1:1s and assists staff with therapeutic appropriate intervention for the individual  

7. Interacts with individuals in a supportive, therapeutic manner; 

8. Takes the lead and provides direction with increased flexibility during crisis and emergency situations 

9. Debrief with staff after interventions 

10. Works with other members of a multi-disciplinary team in leading milieu activities such as current events groups, community meetings, goals groups, fitness groups, activities of daily living groups, and/or recreational activities, as appropriate to the specified patient population. 

11. Notify staff on any potential patient problem for preventative interventions 

12. Models appropriate techniques for the prevention and management of patient aggression to maintain safety 

13. Completes comprehensive incident reports as necessitated 

14. Maintain case notes and statistical information 

15. Be aware of policy and procedures, emergency procedures and safety plan 

16. Documents neighbor observations, following prescribed procedures and standards. Maintains confidentiality of neighobr records. 

17. Participates in the development and implementation of patient treatment programs. 

18. Develop and maintains established institutional policies and procedures, objectives, quality assurance program, and safety, environmental and infection control standards. 

19. May provide liaison with neighbors, families of neighbors, or external facilities and agencies. 

20. Performs miscellaneous job-related duties as assigned. 

Benefits

• Retirement Plan (401k, IRA)
• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Life Insurance (Basic, Voluntary & AD&D)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability

SALARY RANGE : $47,000- $58,000