Customer Service Representative I

DATAMARK, Inc. is currently hiring for the position of Customer Service Representative I in our call center.

In this role, the Customer Service Representative I will handle incoming calls emails from customers, answering questions, resolving issues, and providing product or service information. They will maintain accurate customer records, update account information, and escalate complex cases to the appropriate team members as needed in the call center. The Customer Service Representative I will, at all times, strive to provide a positive customer experience and ensure customer satisfaction. The salary for this role is $17.20 per hour with a $4.57 Health and Wellness stipend.

Responsibilities

• Answer incoming customer calls and emails in a professional and courteous manner in our call center
• Provide efficient and accurate assistance to customers, addressing their inquiries, concerns, or requests
• Document all customer interactions and maintain accurate customer records
• Update account information as needed, ensuring accuracy and completeness in the call center
• Assist in resolving customer complaints or issues, escalating complex cases to the appropriate team members or departments for further investigation
• Follow up with customers on a timely basis to ensure customer satisfaction and problem resolution
• Stay up to date on company products, services, and policies to provide accurate information to customers as a Customer Service Representative.

Requirements

• High school diploma or equivalent
• At least 1 year of previous experience of customer service in a call center setting preferred
• Knowledge of medical terminology or coding highly preferred
• Excellent communication skills, both verbal and written
• Ability to remain calm and professional in stressful customer situations
• Strong problem-solving and decision-making skills in a call center or customer service role
• Good computer literacy and ability to navigate multiple systems simultaneously
• Familiarity with CRM systems and customer support software
• Ability to work in a fast-paced and dynamic environment
• Strong attention to detail and accuracy

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long-Term Disability
• Training & Development
• Wellness Resources
• $17.20 per hour
• PLUS a $4.57 health and wellness stipend additional