Customer Service Representative I (H)

DATAMARK, Inc. is currently hiring for the position of Customer Service Representative I.

In this role, the Customer Service Representative I will handle incoming calls and emails from customers, answering questions, resolving issues, and providing product or service information in our call center. They will maintain accurate customer records, update account information, and escalate complex cases to the appropriate team members as needed. The Customer Service Representative I will, at all times, strive to provide a positive customer experience and ensure customer satisfaction.

Responsibilities

• Answer incoming customer calls and emails in a professional and courteous manner
• Provide efficient and accurate assistance to customers, addressing their inquiries, concerns, or requests
• Document all customer interactions and maintain accurate customer records in the call center
• Update account information as needed, ensuring accuracy and completeness
• Assist in resolving customer complaints or issues in the call center escalating complex cases to the appropriate team members or departments for further investigation
• Follow up with customers in the call center on a timely basis to ensure customer satisfaction and problem resolution
• Stay up to date on company products, services, and policies to provide accurate information to customers in the call center

Requirements

• High school diploma or equivalent
• At least 1 year of previous experience of customer service in a call center setting
• Must be able to type a minimum of 45 WPM with a 98% accuracy rating in numeric or alpha/numeric mix.
• Excellent communication skills, both verbal and written
• Ability to remain calm and professional in stressful customer situations
• Strong problem-solving and decision-making skills
• Good computer literacy and ability to navigate multiple systems simultaneously
• Familiarity with CRM systems and customer support software
• Ability to work in a fast-paced and dynamic environment
• Strong attention to detail and accuracy

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• WFH possibility based on good performance
• $14.50/hrly