Customer Support Representative

Team OMG

OrderMyGear (OMG) is the market-leading technology for promotional product distributors, apparel decorators, team dealers, and suppliers to sell branded merchandise across channels. OMG continues to push boundaries, shaping the future of group online commerce. We approach challenges as opportunities and continue building a Team of OMG’ers who work hard, welcome change, and live out our Magic.

So come join us at OMG! You can play a pivotal role in this rapidly changing industry as we scale our platform and improve the eCommerce experience for our clients and their customers.

Our Magic

TEAM IS EVERYTHING

We Invest in Each Other

We Create Solutions

We Enjoy the Ride

EMBRACE IT. OWN IT. ALL IN.

Support @ OrderMyGear

The Customer Support Team regularly interacts with our users and troubleshoots any issues our customers might face via phone, email, and live chat. Our goal with Customer Support at OMG is to ensure we are responding efficiently to inquiries and assisting customers in understanding and navigating our software while maintaining top-tier customer support. We are looking for a Customer Support Representative to support our West Coast clients; the ideal candidate would be willing to work the following hours dependent on timezone:

• 8:00 AM to 5:00 PM Pacific Time (PT) 
• 9:00 AM to 6:00 PM Mountain Time (MT)
• 10:00 AM to 7:00 PM Central Time (CT) 
• 11:00 AM to 8:00 PM Eastern Time (ET)

Day in the Life

• Manage large amounts of incoming calls, emails, and live chat 
• Handle customer concerns and provides appropriate solutions
• Identify and assess customer needs to achieve a high level of satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Work on other service-related projects as they arise
• Support our West Coast clients

Requirements

Must Haves

• 2+ years experience in a SaaS customer service role
• Excellent ability to clearly communicate through phone, email, and live chat 
• High attention to detail with research and investigative skills 
• Ability to multitask 
• Able and willing to work the appropriate hours to support our West Coast clients (8:00 AM to 5:00 PM Pacific Time (PT) 
• Experience with Mac Operating systems, internet services, browser functions, and basic software applications 
• U.S. Citizen or Permanent Resident status required
• Visa Sponsorship not available

OrderMyGear provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

Benefits

A Few of the Perks

• Competitive benefits & PTO
• 401(k) with employer match
• Paid parental leave
• Wholesale discount to name brands
• In-office benefits:
• Catered lunches & breakfasts
• Company happy hours and outings
• Casual office atmosphere & one block from Deep Ellum
• Fully stocked kitchen
• Commuter benefits