DreamHack Dallas Event Staff / Festival Operations

DreamHack creates an arena where you can come to connect, explore, win, play a part, and be yourself through a gaming lifestyle experience. Our immersive gaming festivals feature everything gaming under one roof and the community is invited to experience our LAN parties, top tier & grassroots esports, see the best cosplayers and their works, meet their favorite content creators, and enjoy everything from arts, screenings, and live music, to the latest games in our expo. We create worlds where the gaming community comes to life.

It’s time for Dallas to experience our out-of-this-world gaming festival, and we need your help. Our team jumps in at a moment’s notice and does so with grace and poise. If you wanted to be a DreamHack Dino when you grew up, you have found your team. Let’s go!

We are hosting our DreamHack Dallas event on May 31st to June 2nd 2024 and are looking for temporary event staff to assist from Thursday, May30th to Sunday, June 2nd 2024.

Please note this is a temporary position for the duration of the festival only and that you need to be available for all 4 days.

Requirements

We have opportunities in the following areas:

(If you have a preferred area please make a note of it in your Cover Letter area)

• Area Supervisors - Support area managers in the execution of the area; responsible for the management of all operations and crew in an area; maintain a leadership role within the festival operations. Area supervisors must have experience working for DreamHack in the past and will be selected based on experience working with DreamHack Festivals and their respective areas.

• Area Shift Lead - Help lead festival crew members in a designated area or job; can include helping to solve customer issues, making sure everything is in place for the current team and team coming in after, leading in cleaning before/after the area opens; each area will define exact responsibilities. Shift Leads must have experience working for DreamHack and will be selected based on experience working with DreamHack Festivals and their respective areas.

• General Festival Crew - Show up on time for shifts and come ready to work; be adaptable and willing to work with the team, remain solutions-based and provide guest service to both internal and external stakeholders. Provide support to their assigned area(s) and provide all festival guests the ability to experience DreamHack.

• Community Team -  DreamHack's Community consists of the Artist Alley, Chill Zone, Charity/DreamBig initiatives, Community Meet-Ups, and the Indie Playground.You will help support all layers of our DreamHack community, ensuring that all vendors and guests get to enjoy the highest level of care we can provide. You will help provide those individuals who support the DreamHack vision the opportunity to see the community in action and support the IRL activities taking place in the festival.

• Cosplay Lounge, Competition, and activations - Have an appreciation for cosplay or drag shows? Join our cosplay crew! You will direct cosplayers to available resources, encourage competition sign ups with cosplayers on site during the festival, provide hospitality for invited cosplay guests, staff the cosplay lounge, and assist cosplayers with the competition process. Familiarity with cosplay is a plus and being well spoken / having customer service experience (there is a high level of interaction required). We are looking for staff for the Cosplay corner, cosplay lounge, cosplay competition, cosplay drag show, and more! 

• Merch Shop - You will be helping our wonderful guests while they find and purchase their perfect memento from the festival. If you have retail and event experience then we would love to have you be part of our team.

• Entrance: Registration & Box Office - As the first contact to the DreamHack festival, our team is in charge of making sure that everyone gets into the festival as efficiently as possible with the correct credentials. We take care that our guests have the best experience from the moment they arrive. Customer service experience is a plus, but a commitment to the guest experience is a must.

• Creator Hub/Stream Studio - You will support our amazing creators during the festival, setting up and configuring the stream studio, maintaining the creator lounge, or assisting our meet and greets. We manage all the creator activities within the festival and can support tournament operations and talent management duties while maintaining composure under pressure. The creator team is agile, proactive, and self-aware while providing memorable experiences for both our guests and creators. Some roles may require technical knowledge and familiarity with streaming operations with an ability to troubleshoot technical issues. Proficiency with encoding softwares (OBS/SLOBS), streaming technologies, A/V equipment (mixers, mics, etc.) and audio configurations is highly preferred and appreciated.

• Tournament Operations - Whether a casual gamer or a hard-core professional, we encourage all our guests to join in on the fun and the opportunity to take home their part of the DreamHack prize pool. We run tournaments, keep track of participants, and answer game-specific questions. Experience in organizing gaming tournaments and customer service skills are required. Knowledge of specific games may be required–please list your tournament experience and game titles in your application.

• Crew Care - You will be caring for the crew during the festival by providing a safe, relaxing space to take breaks, eat snacks. play a game or two, and drop their gear. You will also be supporting our teams by doing team check-ins throughout the day, bringing food and snacks to those stuck in their area, and hotel wellness checks for those too ill to continue working at the show. This team is the first team in and last team to leave, so you may be asked to work starting on Monday and through the Monday after the show. We also need at least one local team member with a car that is willing and able to run errands.

• Fighting Games - Come work with the fighting game community to put on a fun and smoothly run tournament for participants. You'll be tasked as festival crew with assisting in running brackets and the player experience. We are looking for tournament admins that have knowledge of how to use start.gg and Google drive.

• Play and Compete - Play and compete encompasses our Free Play, BYOC, and Pyramid areas. We are looking for tournament admins that have extensive knowledge of how to use start.gg and Google drive, are able to lift appropriately 25lbs. and are available to potentially work extended shifts. So if you'd like to help run tournaments, this is the area for you!

• DreamHack Beyond Quest Booth - We are looking for a few team members to operate the DreamHack Quest booth at the festival. Duties include being a friendly face for all festival attendees, answering questions regarding the DreamHack app and quests, distributing rewards, and running small activities. So if you're someone that likes to help people discover new ways to enjoy the show, please apply. We'd love to have you.

• Festival Operations - Join our Logistics team as a key member of the Logistics and Support! As a crucial part of this dynamic crew, you'll handle front desk requests, distribute equipment, deliver items, and ensure a clean, organized logistics area. You'll play a key role in collecting, sorting, and storing equipment efficiently. If you thrive in a fast-paced environment, enjoy organization, and want to interact with various event teams, apply now for the Festival Operations team to be a vital part of our festival's success!

• Chill Zone - Help run DreamHack's "Chill Zone"! This is an area where attendees and staff can stop by to destimulate from the show floor and other activations. You will be responsible for maintaining a safe environment and low volume area for guests to come and relax. Looking for individuals with sympathy, patience, and event management skills.

• Panels & Workshops - Help run DreamHack’s Panel and Workshop rooms where invited guests and panelists run fun and interactive content for our audience! You will be responsible for making sure panels and workshops start and end on time, tracking and assisting with any crowd interactive experiences, and managing line queuing and smooth entry and exit of attendees into the panels and workshops.

• Line Management - Everyone knows that the biggest thing in every convention is the lines. Are you someone that likes to help keep things organized and get people to the right places with a smile on your face the whole time? Then line management is your team. We are looking for individuals who love to make others laugh and to keep our check-in process moving smoothly. You may also be asked to roam the Festival floor to answer questions, help guests find what they need, and be a general DreamHack ambassador when there are no lines to manage.

• Command Center - Are you someone that likes to help “put out fires” and ensure everything runs smoothly? Do you think quickly and like to problem solve? Then you would be an amazing asset to our Command Center team. Command Center is the call and response center for any and all issues throughout the DreamHack Festival. 

• Lounges- We are looking for a couple of welcoming, self-motivated individuals to assist in keeping all of our lounges clean and well stocked, greet guests as they enter the VIP lounge, and ensure that access is controlled to specific lounges. You will be working off the show floor in our controlled access hallways. Experience working VIP experiences preferred.

• Main Stage - MS Crew will operate, assist and manage the Main Stage to ensure appropriate lighting, setup, takedown and all other items are managed in an efficient, effective and safe manner. They’ll also work with guests, creators and attendees to ensure all needs are met and will report directly to Christal and Nikolaj as the MS TOM. They will crowd control and assist with seating, lighting, and audio as necessary. Experience with stage activations is a must. 

• OWCS - We are looking for a few team members to help support our broadcast and content teams at the Overwatch Championship Series stage. Responsibilities include schedule coordination, content shoot talent wrangling, light labor for setup / strike, and local runner duties (personal vehicle required).

Applicants MUST

• Be willing to submit to a background check;
• Be available on all days during the festival period, Thursday, May30th to Sunday, June 2nd 2024;
• Be able to commit to the shifts assigned during the festival – note that you may not be asked to work every day, but you must be available;
• Understand the EFG values and DreamHack manifesto; abide by our Code of Conduct and the DreamHack festival rules and guidelines;
• Be a role model for the community and act accordingly in all situations;
• Be 18 years of age and authorized to work in the United States of America;

Benefits

Pay Rate varies depending on position:

• Festival Crew: $15 per hour
• Shift Lead: $18 - $20 per hour (based on experience)
• Supervisors: starting at $25 per hour (based on experience)

Travel / Accommodations: If you do not live locally in the Dallas area, you will be responsible for providing your own transportation to and lodging in Dallas.