Field Support Engineer

As a Field Support Engineer at McLane Intelligent Solutions, you will play a crucial role in providing on-site technical support and solutions to our valued clients. Your primary focus will be to ensure seamless operations and high levels of customer satisfaction by troubleshooting, diagnosing, and resolving issues that arise in the field.

Key Responsibilities:

• Provide hands-on support for network systems, servers, and end-user devices, addressing technical issues promptly.
• Assist clients with the installation, configuration, and maintenance of hardware and software products.
• Develop comprehensive documentation for support procedures and technical resolutions.
• Collaborate with team members and clients to identify, replicate, and resolve system malfunctions.
• Deliver training and guidance to end-users to enhance their understanding of technical solutions.
• Participate in system upgrades, maintenance, and integration projects.
• Communicate technical information clearly to clients and non-technical staff, ensuring transparency during issue resolution.
• Maintain service level agreements (SLAs) while effectively managing time and priorities.

Requirements

Qualifications:

• Proven experience as a Field Support Engineer or in a similar technical support role.
• Strong knowledge of Microsoft products, including Windows Client/Server, Microsoft 365, and Active Directory.
• Familiarity with virtualization platforms such as VMware and Hyper-V.
• Experience with network troubleshooting, including configuring managed switches and firewalls.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills, both verbal and written, to engage effectively with clients.
• Ability to work flexible hours and travel to client sites as needed.
• Certification in relevant areas (Network+, Security+, CCNA, etc.) is a plus.

Education:

• A bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.
• Minimum of 2-4 years of hands-on experience in IT support or related fields.
• Experience with MAC iOS is a plus.

Benefits

• Competitive base salary.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Ongoing training and professional development opportunities.
• Fast-paced and collaborative work environment with opportunities for career advancement.