Final Docs Specialist

At Service First, our unique values serve as a compass for our actions and are the foundation of our culture.

• We promote innovation and are purposefully dynamic in our growth processes. We change, not just for the good of ourselves, but for the good of everyone involved.
• We hire people with the ability to question assumptions and offer solutions that seem impossible; take calculated risks; take what might be seen as a problem and turn it into an opportunity; are able to bring paradigm shifts in product, processes or systems because of their thoughts and new ways of thinking; give feasible ideas and not just tangent thoughts.

We are seeking a detail-oriented and organized individual to join our team as a Loan Delivery Final Docs Specialist. The successful candidate will be responsible for ensuring the accurate and timely processing of final loan documents, as well as maintaining effective communication with various stakeholders including investors and title companies.

Duties include:

• Pick up each day’s incoming mail and enter the receipt date into the loan origination system
• Print the Final Docs Checklist for applicable loans
• Scan documents to the appropriate file in the loan origination system
• Ship the Final Docs to each investor once a week at a minimum
• Analyze document errors and determine best corrective document and action
• Utilize the “Final Docs Tracking (Loan Delivery) All Loans” report at least weekly with follow up on aging docs
• Utilize the “Final Docs Corrections Tracking DOT/Title” report to track corrections that have been ordered
• Track all GNMA final docs and notify Secondary team of any outstanding issues
• Aged document fee invoice reconciliation in conjunction with Accounting team
• Heavy communication with title company to secure original documents and/or corrections
• Update the loan origination system as appropriate
• Adhere to all Final Docs service level agreements with respect to auditing and scanning, delivering to the investor, and additional investor/DMI requests.

Join our team and contribute to our mission as we continue to deliver exceptional service to our clients and partners.

Requirements

Education and/or Work Experience Requirements:

• 1-3 years of applicable working experience; mortgage experience is a plus
• High School Diploma required; Bachelor’s degree is a plus

Skills:

• Strong written and verbal communication skills with the ability to communicate effectively with a diversity of audiences.
• Aptitude for self-development and learning
• Average to above average understanding and proficiency with MS Excel reporting and spreadsheets with ability to manipulate data as needed and supply monthly to management
• Strong planning and organization skills, to include attention to detail and the ability to multi-task, prioritize and complete a high volume of tasks and projects with minimal supervision
• Ability to effectively follow up on aging items via email and telephone
• React with appropriate levels of urgency and awareness to deadlines and situations/events that require quick response or turnaround
• High level of integrity, ethics, discretion and professionalism in handling confidential and sensitive information

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources