IT Maintenance Technician

IT Maintenance Technician

Location - Austin, Texas

Doota Industrial America, a leading electrical/telecommunications company, is seeking a highly skilled and motivated It Maintenance Technician to join our team. As a global company operating in over 50 customer sites worldwide, Doota IT has established itself as an industry leader in environmental CEMS (Continuous Emission Monitoring Systems) solutions.

By joining Doota Industrial America, you will be part of a company that combines the agility of a start-up with the stability of an enterprise, providing unmatched opportunities for professional growth and development.

Responsibilities

• Demonstrate a fundamental understanding of TCP/IP protocols, including networking addresses, serial connections, ethernet connections, VLANs and MAC addresses.
• Familiarity with connected nodes, including servers, and essential vendor manufacturing tools.
• Efficiently troubleshoot unexpected PC server and networking switch issues.
• Collaborate with multiple stakeholders, including networking administrators, IT administrators, strategy teams, server administrators, and technical line of business owners, to resolve issues promptly, both during production and non-production hours.
• Receive and process technical maintenance requests in JIRA from various technical business requesters.
• Understand the scope of requests and associated issues, proactively seek clarification when needed, and schedule IT releases accordingly.
• Develop and implement effective processes to complete requests and validate their successful execution post-production. Address and resolve any issues that may arise.
• Work with a variety of on-premises custom-proprietary PC applications to facilitate communication, research technical information, and schedule releases on different systems.
• Perform physical maintenance tasks within the manufacturing facility.
• Provide detailed written updates and documentation of activities.

Requirements

• Minimum of a high school diploma or equivalent; additional technical certifications or relevant coursework is a plus..
• 2+ years of experience as a field technician in the electrical or telecom industry
• Basic to intermediate knowledge of TCP/IP networking, connected nodes, and Windows for servers.
• Strong problem-solving skills with the ability to troubleshoot and resolve technical issues.
• Excellent communication and collaboration skills, with the ability to interact with multiple stakeholders.
• Experience with JIRA or similar issue-tracking tools is preferred.
• Ability to work in a dynamic manufacturing environment, both independently and as part of a team.
• Strong organizational skills and attention to detail.
• Flexibility to work during non-production hours as needed.
• Work on-site at a vendor location in Austin.

Benefits

What We Offer

• Health & Dental
• 401K Company Match 4%
• Vacation, Sick Time & Holidays
• Internal Mobility
• Unlimited Development Opportunities
• Tuition Reimbursement, up to $2,000 annually
• Team Outings

Who We Are

At Doota Industrial America, we foster a vibrant environment that nurtures creativity, collaboration, and professional growth. As part of our family, you will have access to resources and support that empowers you to excel. Our commitment to culture, integrity, and continuous improvement lies at the core of our mission, propelling us to transcend industry boundaries and make lasting, positive impacts on the world.

Embark on an exhilarating journey with Doota Industrial America, where we unite forward-thinking pioneers driven by a passion for innovation. We are expanding our dynamic teams with individuals eager to collaborate, build communities, and shape a brighter future together. Our doors are open to candidates from all walks of life, with diverse experiences, skill sets, and backgrounds, as we embrace the power of inclusion and diversity in our work culture.

Equal Opportunity Employer, are committed to creating a diverse and inclusive company culture and that your team does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law, and it is the company’s commitment to creating an inclusive workplace and how candidates can request reasonable accommodations.