Medical Receptionist for Virtual Services

Come join our team! We are hiring for a Medical Receptionist.

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with an expertise in serving LGBTQIA+ people and those impacted by HIV. THA's programs include Kind Clinic, Glossy by Kind, and Waterloo Counseling Center.. Read more about THA here: http://texashealthaction.org.

Texas Health Action is seeking a Medical Receptionist for our Patient Access Team. This position will answer patient phone calls and handle all day-to-day administrative tasks required to keep our virtual clinic running smoothly. This person will attend to patients in our Virtual Services Clinic on the phone and/or video, coordinating appointments, required paperwork and necessary documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care to our virtual patients. This is a remote role which will require occasional on-site training and meeting attendance. Candidates must live in the metro Austin, Dallas or San Antonio area.  
 

Core Functions:  

• Serve as liaison between Virtual Services Clinic and Patient Access Team by responding to incoming patient inquires (calls, texts, emails, patient cases in EHR, etc.,) 

• Register patients according to established protocols. 

• Ensure patient demographic information is up to date at every encounter, including insurance, preferred laboratory and pharmacy information. 

• Responsible for auditing and managing day to day schedule for virtual clinic (i.e., confirming all patient appointments, ensuring all pre-registration forms on Qure4U are completed or assigned, verifying key patient demographic information such as phone number, email, insurance carrier and policy information, preferred laboratory and pharmacy as well as ensuring patients are registered for our patient portal.)   

• Inform patients of medical office procedures and policy. 

• Maintain and manage patient records. 

• Move patients through appointments as scheduled. 

• Schedule all Virtual Clinic patient appointments 

• Address all medical records request for Virtual Clinic 

• Set appropriate expectations to patients regarding the patient virtual encounter as well as timelines for prescriptions requests, lab orders and clinical questions and concerns  

• Conduct all patient interactions in a manner that is patient-centered, reflective of THA/Kind Clinic values, and ensures highest level of patient satisfaction  

• Safeguard patient privacy and confidentiality  

• Continuously meet or exceed organization defined metrics regarding call/patient interactions   

• Resolve patient complaints and escalate to additional leadership support as needed, and within appropriate timeframe 

• Assist other members of the Patient Access Team as needed 

• Participate in Patient Access Team meetings and team building exercises and events 

• Perform other duties as assigned 

• Share the program’s goal of delivering sexual wellness through equitable, accessible, and affirming virtual healthcare  

Applicant Information:
· Submitting official transcripts, diplomas, certifications, and licenses may be required prior to final offer. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

· Information regarding employment history as it relates to the qualifications of the position may be needed for employment verification.

· The applicant selected for employment is subject to a pre-employment background check. A history of conviction may not automatically disqualify an applicant. Applicants with a history of conviction may be considered on a case-by-case basis, after individualized assessment of factors including the nature of the conviction, the job duties and responsibilities, the length of time since the conviction, and evidence of mitigation or rehabilitation. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

Compensation:

Based on job duties and requirements, this position is based in salary band 37 and has an hourly rate of $20.80 per hour. Initial placement in the compensation range will be based on hired candidate's qualifications and relevant experience.

Requirements

Education and/or Licensure – High School Diploma or GED required. 

Experience – 1+ year experience in a medical setting, preferably in a Call Center or Front Desk/Receptionists Experience. Knowledge of medical terminology, procedures and diagnosis. Knowledge of computer and relevant software applications. Knowledge of general administrative and clerical procedures. Experience with LGBTQIA+ and/or other marginalized communities a strong plus. Microsoft Office Skills with an ability to become familiar with company or position specific programs or software. 

Preferred Experience - Bilingual: English and Spanish. Prior experience in a non-profit organization. Prior experience working with historically underserved populations. Working knowledge of HIPAA regulations. Working knowledge of healthcare insurance eligibility and verification. Working knowledge of Athena electronic medical record. 2+ years of experience in working with diverse populations, including LGBTQ+ and other marginalized populations.  

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403b)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Holidays)
• Parental Leave
• Disability (Short Term & Long Term)
• Training & Development