Supervisory Law Enforcement Support Specialist

Do you enjoy working with people while assisting government officials with case management/data processing and have a keen eye for detail in a fast-paced environment? Do you enjoy managing a team and ensuring excellent delivery for our government clients? If so, this position and TechOp Solutions is the place for you!

TechOp is seeking a motivated Supervisory Law Enforcement Support Specialist to work alongside Government Immigration professionals and manage a team of Data Entry Operators. On our team you will have the opportunity to grow professionally and develop your skills in a dynamic and supportive environment. Position location: Onsite at Government Facility in:

Position Responsibilities:

• Provide instructions to individuals on how to complete forms and complete check in procedures;
• Prepare administrative documentation;
• Coordinate Transportation logistics;
• Log information into government owned computer systems;
• Assist with file preparation and uploading completed files into case management systems;
• Act as a witness for law enforcement administrative procedures;
• Transport files, supplies, and property between government facilities;
• Operate a motor vehicle;
• Review documentation from a case file;
• Communicate with the public by phone or email;
• Perform data entry

Supervisory Responsibilities:

• Monitor Team Productivity
• Serve as the communication liaison between the government client and team members
• Ensure team members are in compliance with timekeeping and recordkeeping
• Provide coaching and feedback to team members
• Organize the team and workflow
• Conduct training
• Prepare and submit required reports
• Receive / resolve feedback/complaints from the public

Requirements

• This position requires US Citizenship.
• U.S. Residency requirement - 3 consecutive years in the last 5 years
• Must be able to meet all security eligibility requirements and obtain a suitability clearance
• Must have a valid driver license.
• Highs School Diploma required
• 2 years’ experience in a professional setting
• Possess strong computer skills; proven experience operating technology and learning new software applications quickly to complete required data entry tasks
• Must be able to pass a data entry test which includes typing at least 150 characters per minute while achieving at least a 95% data entry accuracy rate.

Professional Skills

• Able to multi-task and meet deadlines
• Excellent written and oral communication skills
• Bilingual is preferred, but not required.

Technical Skills:

• Microsoft Word
• Microsoft Excel

Interpersonal Skills:

• Excellent interpersonal skills
• Ability to effectively manage conflict in a positive manner
• Acceptance of diversity
• Ability to provide guidance and instruction, in a professional manner, to persons where a language barrier may exist