Team Lead, Integration Services (EMR/EHR)

MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 130 team members across Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.  

We’re looking for our first Team Lead, Integration Services to join the MealSuite team. This role will lead a small team of Integration Specialists who manage software integrations between MealSuite and customer/vendor environments. 

A day in the life as Team Lead, Integration Services: 

• Guide integration specialists to offer exceptional experience to customers during their integration projects 
• Act as liaison between integration services and other customer services, ensuring a standardized experience for the customer and aligning internal processes 
• Collaborate with Product team when rolling out new integrations to ensure adequate documentation and preparation 
• Monitor active integration projects to ensure timely execution, profitability, and delightful customer service 
• Coach Integration Specialists regarding integration specs analysis, project management, customer relationship management, and user acceptance testing 
• Ensure integrations are well-supported with adequate documentation and clear procedures, including collaboration with other company organizations such as Sales & Marketing 

In the first 6 months, you’ll be successful at reaching these milestones: 

• Establish standard operating procedures for each integration type: 
• HL7 and FHIR integration projects with EMRs
• Vendor integrations (EDI, API, flat file)  
• Point of Sale (POS) integrations 
• Put in place tracking mechanisms to ensure profitability and success of integration projects 
• Within first year, integration projects are significantly streamlined, with measurable increases in efficiency and reductions in onboarding and integration adoption time 

If the below describe your knowledge, experience and character, this role could be for you:  

• I have experience leading EMR/EHR integration projects following HL7 standards and, where applicable, FHIR specifications 
• I have knowledge of software integrations specific to the Healthcare/Healthtech or Commercial Supply Chain industries 
• I gained my knowledge through a BA/BSc in a technical field and 5+ years of direct experience in software integrations 
• I’m familiar with Electronic Data Interchange (EDI) standards and protocols and, ideally, GS1 
• I have a strong background in user acceptance testing (UAT) 
• I have formal people leadership experience 
• I’m exceptional at project management 
• I’m extra passionate about thorough training and documentation 
• I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA 
• I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate 
• I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills 

We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!  

More to love about working at MealSuite:  

• We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here. 
• We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve. 
• We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry. 
• We take care of our employees too! Here are just a few of the great things we offer: 

• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can bring their best every day. 
• Health benefits – this includes medical, dental, and vision options, life & disability insurance, paid parental leave, and an on-site gym.  
• Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.  
• Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.  
• An inclusive workplace – women account for 53% of our employees and 58% of people leaders. 
• Participation in our equity program and 401(k) plan – we are committed to helping you plan for your future! 
• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals. 
• Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at MealSuite.com/Careers. 

This role will require you to work in our office located at 5001 Lyndon B Johnson Fwy, Dallas, TX up to 2 days a week.  More than an hour away from the office location?  Apply anyway, and we can talk through your options! 

Have we got your attention? Great! Here’s what’s next: 

Apply today with your resume and answers to our application questions.  

We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better.  We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person.  If there’s a delay in our response, please don’t think we’ve forgotten about you.  We may be taking our time to thoroughly review each candidate before deciding who to interview.  

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact [email protected].