Team Manager- Implementation (Professional Services)

About us:

Hi! We’re Carbyne and we are on a mission to help emergency contact centers save lives every day. As the leader in emergency collaboration technologies, we’re building a platform that brings game-changing capabilities to people in crisis, such as live video, instant chat, and location tracking. Our platform unifies the flow of life-saving information to emergency contact centers, so they can handle emergencies faster than ever, and get to the right people, in the right place, at the right time. We currently provide services to over 400 million people in over eight countries worldwide, and partner with Google, Cisco, Amazon, and Microsoft to deliver life-saving technologies. Want to join our mission-driven team? Read on. 

Headquarters: New York City, New York

Current Headcount: 160 People and counting….

Carbyne Website

Recent Press

Techcrunch article: Carbyne raises $56M Series C

Want to join our mission-driven team? Read on.

What we are looking for:

We seek a passionate and results-oriented Team Manager to lead a team of engineers responsible for the deployment, integrations and ongoing success of our customers' call-handling solutions.  We are seeking a technical leader who plans and executes deployments and a people leader who fosters a collaborative and high-performing team environment.

Requirements

• Bachelor's degree in a technical field (or equivalent experience)

• At least four years of experience as a team manager with similar responsibilities (including project management experience)
• At least ten years of experience in a technical role related to VoIP (e.g., PBX, Call Center)
• Proven knowledge of AWS cloud infrastructure
• ‘Lead by example’ manager with hands-on experience
• Proven experience in planning, executing, and delivering complex projects
• Strong communication, interpersonal, and conflict-resolution skills
• Ability to manage multiple priorities and work effectively under pressure
• Excellent analytical and problem-solving skills
• Experience with network infrastructure, including routers, firewalls, and the OSI model
• Ability to travel 30% of the time

Bonus Points:

• Experience with the public safety industry (ENP Certification/NG911)
• Knowledge of Cisco UCS and/or FreeSWITCH
• Experience with monitoring platforms, SNMP, and Syslog protocols
• Windows server/workstation support experience
• Knowledge of streaming technologies (SIP, RTSP, RTMP, SIP-to-PSTN gateways, SIP Trunk, Wowza, WebRTC)
• SQL querying skills
• PowerShell scripting experience

Benefits

• Comprehensive medical, dental and vision insurance

• 401k, matching up to 4% of your salary
• Paid Parental Leave 
• Unlimited vacation days
• Competitive options plan
• Reimbursement for commuter expenses (if you work in the office)
• Development courses
• Health and Wellness Benefits

Our Promise

Carbyne believes that every person has a right to equal employment opportunities without discrimination due to race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offenses, or any other basis protected by applicable law.  We also strive for a healthy and safe workplace and strictly prohibit harassment.

Note: We’re unable to sponsor employment visas at this time.