Technical Support Analyst - Information Technology Department - Houston, TX

Lone Star Legal Aid (LSLA) seeks one Technical Support Analyst - Information Technology Department (job# HOU 006-2024) for its Houston Branch Office.

LSLA is a 501 (c) (3) non-profit law firm and its mission is to protect and advance the civil rights of low-income Texans by providing advocacy, legal representation, and community education that ensure equal access to justice.

Summary of Responsibilities:

This person will provide technological support assistance to employees and other duties as assigned by the IT department. Some overnight travel may be occasionally required. Duties include: diagnose and resolve basic hardware and software issues; provide helpdesk support via ticket system; assist in setting up and troubleshooting basic LAN and Wi-Fi networks; apply patches and updates as needed; document technical issues and solutions, and liaise with higher-level technicians for advanced troubleshooting; perform routine system checks, manage IT inventory, and monitor software and hardware updates; work collaboratively with IT staff and coordinate with external vendors for repairs and warranties; ensure adherence to company IT policies and procedures.

Requirements

Minimum Education and Experience:

• Associate degree in Computer Science, Information Systems, or related field.

• 2+ years of experience in IT support, preferably in a professional services environment.

Minimum Skills and Abilities:

• Strong understanding of Windows operating systems, Microsoft Office Suite, and networking.

• Familiarity with legal-specific software is a plus.

• Excellent troubleshooting skills.

• Strong communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Able to lift 60 lbs.

• Manage multiple projects simultaneously.

• Some travel required within Texas to other branch offices.

• Must be able to work in a fast-paced environment.

• Ability to maintain confidential information according to LSLA policies.

Location: Houston Branch Office

Benefits

Medical Benefits

Paid Leave

Lone Star Legal Aid is an Equal Employment Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or veteran status.