Technical Support Specialist

Samsung SDS America is looking for a Technical Support Specialist to join our team. This role is highly significant due to its high visibility within the organization and offers excellent career advancement opportunities. As part of the role, you will get to work with the latest technologies, providing invaluable hands-on experience and a chance to learn new facets of systems and network management. You will also be a part of a fantastic team environment that encourages knowledge transfer, offering an excellent opportunity for both professional and personal growth.

The ideal candidate will be providing exceptional technical support to our clients by resolving complex technical issues. The successful candidate will have a strong background in a variety of technology platforms, enabling them to solve complicated customer issues. Collaborating with other IT support personnel in an enterprise setting will be part of the role. 

The team is working onsite in our office in Plano, TX. This role participates in on-call rotation and may have up to 10% of after-hour work. 

Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace.  We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper-connected economy helping them to increase productivity, safeguard assets, and make smarter decisions.

Responsibilities:

• Adhere to the administration support protocol for Windows server systems in a multi-platform setting
• Facilitate technical support between tier 2 and the systems/network team
• Guide PC/OA Support in the use of the Windows Operating System
• Apply high-level troubleshooting methods on AD, SCCM, Events, Systems, Application, and Security layers
• Utilize server-side skills in areas like Windows Updates, GPO management, PowerShell, Batch, and VBScript
• Manage Samsung's internal security solution
• Provide on-site VIP support for executives including 20+ Corporate executives from HQ
• Address off-hour VIP support and other pressing issues

Requirements

• Associate’s Degree required; Bachelor’s degree preferred in Information Technology, Computer Science, or Similar Field
• 2+ years of experience in IT Support (Helpdesk or Desktop Support)
• Experience in Global AD migration, Federation middle level
• Proficiency with SCCM on Image deployment, SCEP, and Deployment on Windows, Mac, and Linux
• Comprehensive knowledge of Server Hardware, Storage, and backups technology
• Must have PowerShell Script experience at Corporation Level
• Proficiency in using the following Windows domain tools: Active Directory Users and Computers, Active Directory Services, Domain Group Policy Experience, Domain Name System (DNS) Server
• Experience with Windows Servers 2012/16/19 system administration support

• On-site C-Level VIP support experience
• Able and willing to commute to the office in Plano, TX 5 days per week
• Must be authorized to work for any employer in the U.S.

Benefits

Samsung SDSA offers a comprehensive suite of programs to support our employees:

• Top-notch medical, dental, vision and prescription coverage
• Wellness program
• Parental leave
• 401K match and savings plan
• Flexible spending accounts
• Life insurance
• Paid Holidays
• Paid Time off
• Additional benefits

Samsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.

We are committed to providing reasonable accommodations to participate in the job application or interview process for candidates with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.