Account Manager

The Account Management is responsible for maintaining long-term relationships with key partners and clients, developing business relationships, identifying new revenue opportunities, retaining existing relationships, and increasing current revenue streams. The Account Manager will fulfill objectives by combining communication, sales, and relationship management skills.

Requirements

·       Establishes and maintains positive rapport with an assigned group of existing partners and customers, gathering knowledge of each partner and customer’s products, services, and methods of accepting payments to foster solid, productive relationships.

·       Manages day to day business needs of all account relationships within an assigned portfolio, including temporarily assigned relationships, through verbal and written communication as well as onsite client visits as is necessary.

·       Maintains comprehensive knowledge of all Sphere products and services including changes within the payment processing industry; using that knowledge to support, communicate, and maintain long-term relationships.

·       Ensures the partners and client’s needs are being addressed efficiently; works closely with the various departments within Sphere to ensure the highest level of support. Assists in managing strategic initiatives and project requests. Coordinates discussions with partners, clients and Sphere subject matter experts to assist as necessary.

·       Consults with clients regarding business-critical needs, making recommendations to client or to internal teams based on knowledge, previous experience, and judgment.

·       Manages contractual obligations; being an advocate for an assigned portfolio of accounts and for Sphere. Reviews invoices within an assigned portfolio for accuracy. Assists with obtaining payment for outstanding invoice payments.

·       Presents new products, services, and/or partnerships as released; potentially assists with drafting, reviewing, and editing copy including documentation, periodical content, press releases, and other client-facing communication.

Required Skills and Abilities

·       Must thrive in a fast-paced, dynamic, and diverse environment.

·       Excellent written, presentation and verbal communication skills.

·       Detail-oriented team player with excellent interpersonal skills, good organizational, planning, presentation, and problem-solving skills.

·       Ability to clearly summarize and consolidate complex information from multiple sources and professionally convey concepts verbally and written.

·       Proficient in Microsoft PowerPoint, Excel, and Word. Familiarity with Microsoft Visio and Project preferred.

·       Understanding of transaction processing, PCI DSS knowledge preferred.

·       Must be self-motivated and able to work independently with minimal supervision toward the achievement of personal and team goals. Willing to go the extra mile.

·       Maintain high energy level, creating comfortable rapport with clients, partners, and internal team members.

Required Education and/or Experience

·       Bachelor's degree in business administration, accounting, marketing, or other related fields.

·       Minimum 5 years of experience in the payment processing industry with business development, partner and/or client relationship management, and direct sales/service.

·       Minimum 2 years of experience managing partner and/or client relationships.

·       Understand and adhere to organizational information security and regulatory compliance requirements.

Benefits

Benefits

·       Health Care Plan (Medical, Dental & Vision)

·       Retirement Plan (401k, IRA)

·       Life Insurance (Basic, Voluntary & AD&D)

·       Paid Time Off (Vacation, Sick & Public Holidays)

·       Short Term & Long Term Disability

·       Training & Development

·       Wellness Resources

Note: Successful applicants must submit to a pre-employment background check and drug screen.

Disclaimer: The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Annual base salary range from $85,000 up to $115,000 + Bonus

The base salary range represents the anticipated low and high end of the Sphere salary range for this position. Actual salaries will vary and be based on various factors, such as qualifications, skills, competencies, and proficiency for the role. The base salary is one component of Sphere’s total compensation package for employees.

All your information will be kept confidential according to EEO guidelines.