AI-Savvy Senior Salesforce Consultant

Expedite Commerce is a Salesforce-native Lead-to-Cash SaaS platform offering advanced Digital Experience Platform (DXP), Configure, Price Quote (CPQ), Contract Lifecycle Management (CLM), Subscription Billing. We are accelerating growth through an AI-first approach, improving both customer experience and operational productivity.

We are problem solvers, strategic thinkers, solution seekers, and consultative experts who use the latest tools and technology to solve our customers’ most important problems. This is a tip-of-the-spear position working directly with customers as part of a highly successful team.

You are smart, talented, and personable. A true tech disciple with a love for Business; an Enthusiast who easily solves difficult problems using the most badass tools. You’re the one who can listen to a customer’s issues, and then summarize back directly, concisely, and precisely; steering discussions straight to efficient solutions. You make the complex simple.

You will listen deeply to understand customers’ business needs and to craft superior technical solutions that create efficiencies and grow revenues. As part of the Expedite Commerce team, every day presents an opportunity to evolve, grow your career, and unlock your potential while working as part of a close-knit global team of technologists.

You’ll work with our product stack, which is entirely native to Salesforce—making it seamless and intuitive to use. While we’re seeking seasoned consultants, this role offers an opportunity to elevate your consulting expertise and integrate advanced AI tools into your skill set. Here, you’ll gain unparalleled professional skills, broaden your talent stack, and leverage AI to enhance your productivity and problem-solving capabilities, all while confidently representing our premium brand with excellence.

The Role

In this customer-facing role, you will lead the design, scoping, development, configuration, and delivery of tailored solutions within diverse customer Salesforce environments. Success in this position is defined by meeting scoped requirements, adhering to timelines, and exceeding customer expectations. Performance targets will be clearly set, monitored, and collaboratively reviewed within the team to ensure alignment and drive continuous improvement.

The breakdown of primary responsibilities will be:

• 20% Consultative customer management
• 20% Solution and Business Architecture
• 10% Writing and scoping User Stories
• 10% Managing project delivery and timelines
• 20% Application configuration
• 10% Performing high-impact journey-based demos
• 10% Internal team coordination
• +10% Continuous learning

What you will Do

• Apply your expert-level skills while learning and mastering new innovative approaches to drive consistent, impactful customer success.
• Use AI-driven strategies to deliver tailored solutions that enhance clients' application experiences and business performance.
• Drive impactful outcomes by building strong relationships with Mid-Market and Enterprise clients, actively managing project scoping and overseeing full-cycle execution to ensure measurable success.
• Define user stories, journey maps, wire-frame mockups, process flowcharts, and data models.
• Lead project kickoffs, manage key phases, and coordinate communications with stakeholders for complex, multi-phase engagements.
• Conduct product configuration workshops to assess and model customer products and needs.
• Design and implement Salesforce solutions, including Sales Cloud, that seamlessly integrate with Expedite Commerce and contribute to sustained customer success.
• Ensure solutions promote simplicity, efficiency, and align with established architectural standards.
• Configure products using intuitive drag-and-drop or upload tools.
• Plan, define, and manage customer release processes.
• Deliver user documentation, conduct training, and address other key implementation needs.
• Monitor and assess customer adoption of tools, proactively suggesting and implementing follow-on projects to enhance success.
• Scope and write User Stories for subsequent project phases.
• Aim for and achieve the highest levels of customer satisfaction!

Requirements

• Exceptional analytical and problem-solving abilities, with a talent for coordinating technical and non-technical teams through a clear, structured approach.
• Proven ability to leverage advanced AI tools to enhance productivity by up to 5x.
• 4-6 years of experience as a Salesforce consultant, including direct customer interaction and relevant certifications.
• Expertise in facilitating customer workshops and leading Agile project management.
• Strong knowledge of Web services, APIs, and integration design.
• Proficiency in data modeling, data analytics, data cleansing, and report creation.
• Ability to manage multiple projects and deliverables concurrently.
• Keen attention to detail in user demonstrations and documentation.
• Familiarity with Salesforce development practices.

Benefits

• Health Insurance
• Company-paid accredited professional certifications that are relevant to your position
• Fully Remote work opportunity

About Expedite Commerce

At Expedite Commerce, we believe that people achieve their best when technology enables them to build relationships and explore new ideas. So we build systems that free you up to focus on your customers and drive innovations. We have a great commerce platform that changes the way you do business!

See more about us at expeditecommerce.com. You can also read about us on https://www.g2.com/products/expedite-commerce/reviews, and on Salesforce Appexchange/ExpediteCommerce