Associate Director, Professional Services (Fully remote)

Who We Are & Do:

Branching Minds’ mission is to empower all educators to effectively, efficiently, and equitably support the holistic needs of their students; and to create a path to academic and personal success for every learner. Already supporting over 1,500,000 students across 200+ districts from close to 40 states, our vision is to be the most impactful national K12 school district solution for achieving high-fidelity MTSS/RTI; consistently demonstrating our ability to save teachers' planning/documenting time, improve outcomes of our students, and eliminate achievement gaps.

As a startup, we don’t have to play by the rules of traditional organizations. We get to be innovative in the solutions we develop for our partners and the way we conduct our business for ourselves. Branching Minds is also a Benefit corporation. We get to prioritize our mission > profit, and the means of getting there is just as important as the ends. We err towards self-management, transparency, collaboration, initiative, and giving a damn.

If using innovation to reimagine education in service of equity energizes you -- join our team!

The Calling:

The Associate Director of Professional Services will report to the Senior Director of Learning and Enablement to align Learning and Enablement with Customer Success to provide best-in-class professional learning and coaching for our school district partners.  This role requires a deep understanding of school systems, change leadership, MTSS, adult learning, and the ability to recruit and build a team of education consultants around the country who will be thought leaders alongside district and school leaders. 

What You'll Achieve

• Responsible for leading and developing the PS team and independent contractors in providing best-in-class professional learning opportunities for our district partners
• Collaborate across teams to refine the professional services portion of the customer journey including deliverables, milestones, timeline, and owners
• Serve as a subject matter expert in MTSS practice, platform functionality, and professional learning and engage as an executive sponsor with our strategic customers
• Ensure successful delivery of consulting, education, and professional services to our customers, overseeing resource management, delivery, and operational success metrics, assisting when needed in the execution of the session
• Manage the development and maintenance of facilitated customer learning materials to ensure high-quality learning experiences for our district partners focused on product functionality and best-practice adoption strategies for various role types
• Work in collaboration with Finance and Learning & Enablement to scope professional services content offerings and align to segments and their pricing aligned to profit and loss revenue in the delivery of professional services
• Collaborate with the Sr. Director of Learning and Enablement to develop annual goals, metrics, and strategic plans to build and maintain BRM's learning content and transformational service offerings
• Provide reporting on operational metrics, such as time-to-value, customer satisfaction, and on-time completion of PD sessions, as well as financial goals and metrics, including bookings, revenue, gross margin, and utilization
• Ensure professional growth and development of the PS team by providing regular feedback, annual performance reviews, hiring, and revising roles & responsibilities as needed

Requirements

Why We Want You:

• Master of Education
• 2+  years of school or district-level administrative/leadership experience preferred
• 2+ years focused on professional learning and leading a team remotely
• The ability to develop multiple-year professional learning plans, service delivery, and budgets for large school districts up to a hundred schools
• Experience modeling growth aligned with a sales target
• Excellent communication and presentation skills with district and school leaders, both onsite and virtually
• Experience creating virtual and onsite learning resources for educators and expanding learning offerings in response to district needs
• Mastery level knowledge in creating and sustaining a strong Multi-Tiered System of Support culture, as well as high-level knowledge of literacy, math, and formative assessment practices

Lucky Us If You:

(No biggie if you don’t)

• 3+ years of elementary and/or secondary school classroom teaching experience

• Worked in education technology previously
• Lead similar organizations with both consultants and full-time employees
• Demonstrated experience expanding a cohesive team in a fast-growing company 
• Active in professional organizations advocating for ongoing professional development

Interview Process:

If we are a match you can expect a total of 4 steps in the interview process after the initial application

• 60-minute Video/Phone Interview with the Sr. Director of Learning and Enablement
• 60-minute Final Round with a panel of cross-departmental team members with a written exercise prompt to submit in advance
• 45-minute Deep Dive with the Professional Services Team

• Submit a sample professional learning plan for implementing an MTSS Management Platform for a district new to MTSS and with 75 schools (50 Elementary, 15 Middle Schools, 10 High Schools) TBD if this is needed for internal candidate

Benefits

What We Offer You:

• Check out our Benefits & Perks

• Fully remote!

• An awesome, cross-disciplinary, mission-driven team solving meaningful problems that improves the lives of educators and students.
• The range of our base salary cash compensation is between $88,000-$105,000. Final offers are determined using multiple factors including experience, level of expertise, and geographic location.

Studies show that women, communities of color, and historically underrepresented individuals tend to hesitate applying for jobs unless they meet all listed qualifications. At Branching Minds, we prioritize cultivating a diverse, inclusive, and supportive culture. Therefore, if you're passionate about the role but your previous experience doesn't perfectly align with every qualification in the job description, we still urge you to apply. You may be a strong fit for this position or other opportunities within our organization.

In Our Own Words, We Are...

Independent, Relaxed, Ownership, Flexibility, Always Learning, Casual, Adaptable, “Best Idea Wins,” Passionate, Dedicated, Very Capable/Competent, Efficient, Communicative, Welcoming, Caring, Scrappy, Friendly, Co-operative, Agile, Supportive, Principle-Driven, Respectful, Practical, Attentive, Funny, Self-Motivated, Silly Parrots.

Our Commitment to Diversity, Equity & Inclusion

At Branching Minds, a diverse, inclusive, and equitable workplace is one where everyone, regardless of their gender, race, ethnicity, national origin, age, sexual orientation or identity, education, professional and life experiences, disabilities, and abilities; feels valued and respected. We are proud to be an equal opportunity employer that is committed to continuing to create a diverse, inclusive and equitable environment.

Our Commitment to People with Disabilities

Branching Minds is committed to disability inclusion, and to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at [email protected]