Clinical Applications Specialist (Oncology)

Symmetrio is recruiting for their client, a multi-national medical device company, for a Clinical Applications Specialist.   This position is responsible for consulting, training, and supporting Oncology professionals and associated staff in the effective utilization of specialized software and hardware solutions.

Responsibilities include providing both remote and on-site training, as well as classroom instruction and  independently delivering education on the products to various sites. The ideal candidate will have a thorough understanding of workflow processes to optimize efficiency, be able to manage all aspects of site preparation and documentation related to onsite education according to established guidelines.  The candidate also supports the sales team regarding escalated customer calls, demonstrating comprehensive knowledge of the products and service policies, and utilizing appropriate escalation procedures when necessary.

Responsibilities

On-Site Implementation: Conduct on-site training sessions on software, hardware, and associated products, ensuring effective communication with relevant stakeholders. Adhere to established procedures, including documentation and post-training correspondence.

• Analyze customer clinical practices to develop future state models (workflow) aimed at maximizing efficiency with the products.

• Perform database configurations to support future workflows as needed.

• Assess follow-up training needs accurately, develop session goals, coordinate schedules, and deliver training accordingly.

•Prepare for and deliver assigned courses as required.

• Assist in designing and developing session goals and objectives for user meetings and provide support at trade shows as requested.

• Assist with software and/or hardware demonstrations to support sales efforts.

• Complete necessary reports and respond to requests promptly and professionally.

Requirements

• Clinical experience in Oncology preferred, with familiarity in using Mosaiq and relevant products.

• Bachelor’s degree and at least two years of experience in software/hardware training/support, or equivalent combination of education and experience.

• Familiarity with Microsoft 365 Suite, Webex, and Salesforce desired.

• Understanding of curriculum development process and educational methodology preferred.

• Strong verbal and written communication skills along with excellent presentation skills.

• Change Management skills desirable.

• Willingness to travel up to 75% of the time, including weekends and international travel.

• Valid driver’s license and passport required.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• 401k Retirement Plan (4% match)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Additional benefits including wellness reimbursement, tuition reimbursement, and flexible spending account.