Cloud Operations Analyst

Avint LLC is seeking an Operations Analyst to join our team! The Operations Analyst is responsible for providing operational technical support for a cloud-based, multi-vendor, multi-tenant data aggregation, analytics, and presentation solution. The Operations Analyst will primarily be responsible for monitoring, analyzing, and responding to any solution performance issues or security incidents using established tools, escalating to engineering support as required.

Responsibilities:

• Support the overall operations, maintenance, and health of the CDM integration layer and dashboard platform environment. The CDM dashboard provides its customers situational awareness of risks, based upon data gathered from security tools and sensors, providing hardware and software asset management, vulnerability management, configuration management, and privileged account and identity and access management for multiple Federal Government Agencies.
• Manage and oversee the performance and security monitoring tools, responding to alerts, triggers, and other warning conditions.
• Closely coordinate with Engineering to generate root cause analyses (RCAs), update tickets, and resolve problems and incidents within established performance SLAs.
• Follow established documented methods, practices, and standard operating procedures (SOPs) to deliver effective, efficient, and professional operations support.
• Participate on shift-transition calls to ensure all open tickets and tasks are properly managed and addressed.
• Create and update standard operating procedures (SOPs) for Operations and Maintenance (O&M) support.
• Maintain the confidentiality, integrity, and availability of data across physical and logical solution boundaries in multi-Agency environments.
• Coordinate with government engineering resources and OEMs to patch, upgrade or refresh tool and sensor software and hardware.
• Understand and monitor operations processes, including but not limited to Business Continuity Planning and Incident Response Planning.
• Follow effective controls, countermeasures, and processes to maintain a strong organizational and system security posture.
• Identify gaps and bottlenecks in the presentation and reporting of data within and to the dashboard, including issues related to performance, capacity, interoperability, scalability, and manageability.
• Maintain accountability and ownership of assigned issues and support tickets.

Requirements

• Must be a US citizen and be able to successfully pass a background investigation
• Able to obtain and maintain a DHS Suitability/Entry on Duty (EOD)
• Bachelor's Degree, preferably in a technical discipline, e.g., computer science, data science, engineering, applied mathematics, or closely related field or equivalent on-the-job experience.
• Familiarity with and exposure to Elasticsearch and Kibana or other similar data aggregation and analytics platforms.
• Familiarity with automated monitoring tools such as Dynatrace, Azure Sentinel, Zabbix, Nagios, Datadog, etc.
• Familiarity with the Elastic Cloud Enterprise (ECE) and Elastic Cloud on Kubernetes (ECK) platforms.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Understanding of containerized PaaS platforms such as Azure Kubernetes Service or Elastic Kubernetes Service as well as IaaS hosted platforms such as Docker and Podman.
• Proven ability to analyze complex problems, theorize root causes, and develop creative solutions.
• Knowledge of REST API authentication types and REST methods.
• Basic understanding of API calls for data ingestion.
• Experience with the Linux operating system.
• Proficient at queries, report writing and presenting findings.
• Manage escalation of complex technical support issues with Engineering and Development teams.

• Solid customer-facing communication skills, both verbal and written.
• Ability to manage multiple tasks and work with cross-functional teams.
• Excellent time management and organizational skills with the ability to prioritize workload.

Desired Certifications

• Cloud platform certifications (AWS Practitioner / Sysops admin, Azure Fundamentals / Admin)
• Security certification such as Security+

Benefits

Joining Avint is a win-win proposition! You will feel the personal touch of a small business and receive BIG business benefits. From competitive salaries, full health, to a new Open Time Off Policy and Federal Holidays. Additionally, we encourage every Avint employee to further their professional development. To assist you in achieving your goals, we offer reimbursement for courses, exams, and tuition. Interested in a class, conference, program, or degree? Avint will invest in YOU and your professional development!

Avint is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.