Customer Development Manager

About Soracom

Soracom was founded in 2015 by AWS veterans with a clear vision to build a more connected world. Today, Soracom serves over 20,000 customers and connects millions of devices worldwide, delivering cellular connectivity for the Internet of Things (IoT) powered by the speed and scale of the cloud. With remote teams across Japan, the US, and Europe, Soracom is continuing to expand its global team to keep pace with the company's rapid growth.

Soracom is an Equal Opportunity Employer and we take pride in the diversity of our employees, valuing the special experience and expertise that people from different backgrounds bring to our business. The ability to develop ground-breaking technologies is one of our key assets and our people make it happen. Come and join Soracom to create the transformative technology that enables our customers to engineer a better world.

About the Role

You will serve as a key member of the team in the Americas and will have the exciting opportunity to work with people who are passionate about IoT and excited about the rapid growth we are seeing in this technology around the world.

As a Customer Development Manager, you will play a crucial role in the success of our prospects by facilitating a smooth and efficient introduction to Soracom. You will be responsible for ensuring new customers are fully equipped to utilize our products and services from day one, building connected trust with you and Soracom quickly, and contributing to their long-term success. The ideal candidate will have a strong understanding of the cellular IoT market, including technologies, trends, and competitive landscape. This role is pivotal in identifying new business opportunities, building relationships with potential clients, and contributing to our sales pipeline to drive revenue growth.

Key Responsibilities

• You will identify, qualify, and develop new business opportunities in the cellular IoT market through research, networking, inbound lead prosecution and warm outreach.
• You understand customer needs and requirements to effectively communicate how our solutions can address their challenges.
• You will attend industry conferences, trade shows, and networking events to represent the company and identify potential leads.
• You will conduct training sessions for prospects on product features, best practices, and usage optimization.
• You will stay abreast of industry trends, market activities, and competitors to maintain a competitive edge.
• You will collaborate with technical teams to ensure accurate and tailored solution offerings to clients.
• You will demonstrate our Leadership Principles, such as  Customer-Centric, Proactive, Just Do It, Dive Deep, Emotionally Mature and Deliver Results daily.

Who You Are

• You are a relationship builder. You enjoy meeting new people from a wide range of diverse backgrounds and collaborating to produce mutually beneficial results.
• As a continuous learner, you are nimble and move with alacrity so that as Soracom evolves, customers evolve with us. 
• You can rapidly create connected trust at all levels of the customer organization by sharing everything you can.
• You love continuously learning about Soracom's products, services, and applications for both you and your customers.
• You have the ability to work collaboratively and ensure follow-through with exceptional verbal and written communication skills.
• You are able to orchestrate, lead, and influence virtual teams, ensuring the successful closing of sales agreements. Presentation skills with a high degree of comfort with both large and small audiences (C-Suite executives, directors, stakeholders, and developers).
• You thrive in a fast-paced environment with quick decision-making. You are comfortable with ambiguity, ready to roll with the changes as they come and measure the day by how much value you created.
• You love to share your passion with others and exhibit good judgment when helping out customers.
• You are excited about the opportunity to work across time zones and cultures as part of a truly global team with colleagues and customers around the world.

Requirements

Key Requirements

• You have 5-7 years of experience in generating revenue pipelines in cellular IoT solutions and services.
• You are a high performer, consistently achieving or exceeding goals.
• You understand customer needs and requirements to communicate how our solutions can address their challenges effectively.
• You love to meet people and have the ability to travel up to 50% of the time.
• You live in a major metro area within the US Mountain or Pacific time zones with easy access to air travel (e.g. Seattle, Denver, Phoenix, Los Angeles, San Francisco).

Bonus Points If…

• You also speak Spanish
• You have experience working with Salesforce, Outreach and/or Zoominfo
• You know the basics of networking, cellular and AWS services.
• You have had previous working experience or exposure to Slack
• You have worked with partners before as part of the sales cycle

We encourage you to apply for this position even if you don't meet every requirement listed. At our company, we value diversity and believe that a variety of experiences and perspectives enrich our team. We are looking for passionate and driven individuals who can bring unique insights and skills to the table. Your distinct background and approach could be exactly what we need to innovate and grow together. So, don't hesitate—apply today and let's explore how we can achieve great things together.