Customer Discovery Specialist - Customer Success Management

At MSBAI, we enable users to set up simulations in minutes. We developed GURU, an autonomous system that drives expert workflows in software.

Check out this short video to learn more about us: https://youtu.be/84VPjXCUYzE

We are seeking Customer Discovery Specialists who will be responsible for engaging with potential customers, attending meetings, and conducting client research to gather valuable insights. The ideal candidate is highly personable, likable, and possesses excellent communication skills.

RESPONSIBILITIES AND DUTIES:

• General Customer Discovery Tasks:
  -Attend meetings and represent the company in a professional manner.
  -Draft compelling and effective emails to communicate with potential customers.
  -Conduct meetings with potential customers, demonstrating a personable and engaging approach.
  
• Customer Engagement:
  -Proactively reach out to potential customers through various channels to understand their needs, challenges, and preferences.
  -Conduct meetings, and other communication methods to gain insights into customer behavior and preferences.
  -Utilize your personable and likable nature to establish meaningful connections with customers.
  
• Client Research:
  -Research information on clients before meetings to better understand their background and needs.
  -Provide recommendations based on client research to enhance engagement and understanding.
  

Requirements

QUALIFICATIONS AND SKILLS:
-Bachelor's degree in Business, Marketing, or a related field (Nice to have).
-Proven experience in customer discovery, client management, or a related role.
-Excellent communication and interpersonal skills, with a personable and likable demeanor.
-Native English speaker with strong written and verbal communication skills.
-Familiarity with customer relationship management (CRM) tools, including Pipedrive and other relevant tools.
-Ideally based in the USA.

LOCATION:
Remote

EMPLOYMENT TYPE:
Contract

REPORTING STRUCTURE:
The chosen candidate will report to the Product Owner and will collaborate closely with teammates.

COMPENSATION BENEFITS:
Negotiable hourly rate based on experience.

APPLICATION PROCESS:
Interested candidates should submit their resume, a cover letter, and a relevant portfolio. A paid technical assessment may be part of the application process.

COMPANY CULTURE:
At MSBAI, we're at the cutting edge of simulation technology, with every day marked by rapid innovation, intense tasks, and the exhilaration of advancing our groundbreaking GURU platform. Our culture thrives on speed, teamwork, and a collective drive to transform the world's move toward autonomous software. If you're a forward-thinker eager to influence the future and thrive in a fast-paced environment, MSBAI is your arena. Join us as we not only predict but craft the future of technology.

EQUAL OPPORTUNITY:
We are committed to being an equal-opportunity employer and welcome applicants from all backgrounds.

CONTACT INFORMATION:
For inquiries regarding this job posting, please contact us only via Upwork.