Customer Service Coach, RYNO

About Us

RYNO Strategic Solutions is an innovative, full-service Internet marketing company with 100+ RYNOs offering exceptional internet marketing services since 2008. We stay ahead of our competition with top-notch proprietary strategies, tracking, and reporting. Due to our total transparency, our customers always know exactly what they receive through their marketing efforts with us. We are dedicated to helping Home Service companies find their customers online by utilizing the most cost-effective desktop and mobile strategies.

Our Mission

We Exist to Grow Your Business...PERIOD.

Our Values

• We are transparent
• We are good communicators
• We give back
• We have integrity
• We are positive
• We genuinely care
• We focus on education

** Applicants must reside in and be legally authorized to work in the United States. Verification will be completed before a hiring decision is made. Currently hiring in the following states: AZ, FL, GA, IN, KY, MD, MI, NV, OR, SC, TN, TX, UT, VA, WI

** This is a full-time, salary, remote position. Must be available and in a distraction-free environment during company business hours.

RYNO Strategic Solutions is seeking a highly motivated, passionate, and experienced Customer Service Coach to join our team!

The successful candidate will be responsible for working one-on-one with Customer Service Representatives (CSRs) in the Home Service Industry to improve their communication skills, overcome objections, and book more service calls. As a coach, you will provide guidance and support to help our CSRs deliver outstanding customer experiences that exceed expectations. The ideal candidate is passionate about helping others develop their skills and achieve their goals. They will have excellent communication skills in developing relationships with Customer Service Representatives, managers, and company owners.

Position Responsibilities

• Work with CSRs one-on-one to develop and improve their communication, objection handling, and sales skills
• Provide feedback on calls and identify areas for improvement
• Perform routine call reviews to track the implementation of learned tools
• Develop and implement training programs to help CSRs improve their performance
• Monitor and report on CSR and team performance metrics, identifying trends and opportunities for improvement
• Collaborate with management and other stakeholders to ensure that training and coaching align with business goals and objectives
• Keep up-to-date with industry trends and best practices, sharing your knowledge and expertise with the team
• Other tasks as assigned by management

Requirements

• Minimum 3 yrs. experience in a teaching, training, or coaching role
• Excellent phone skills and etiquette
• Superior communication and interpersonal skills, with the ability to build rapport and develop relationships with team members
• Proven customer service and sales skills
• Strong analytical skills, with the ability to analyze data and identify trends
• Proven ability to motivate and inspire team members to achieve goals and exceed expectations
• Basic understanding of the Home Service Industry
• Passion for delivering outstanding customer experiences
• Knowledge and understanding of adult learning methodologies
• Ability to work independently and manage time effectively
• Dependable, with a personal sense of urgency

Preferred Skills

• Experience in the Home Service Industry, including knowledge of service delivery and scheduling processes
• Familiarity with CRM systems and call center technologies
• Training and certification in coaching methodologies
• Excellent verbal and written communication skills
• Strong time management, problem-solving, and conflict-resolution skills
• Genuinely cares about clients and the team

Benefits

• Annual $2,000 education budget for professional development
• Paid Time Off
• 10 Paid Federal Holidays
• Medical, Dental, Vision, and Life Insurance
• A Comprehensive Employee Assistance Program
• 401k
• Flexible start times and half-day Friday
• Leadership and advancement opportunities
• An annual Misogi experience (https://youtu.be/nSvlC7hiVjQ) or
• Your choice of one of the following monthly benefits (up to an $85 value): house cleaning service, massage, child care, pet insurance, or gym membership
• Monthly in-office events and monthly volunteer days to give back to our community
• Quarterly Team Builders
• The dopest team merch!
• A casual work environment with lots of coffee and candy
• A badass Holiday Party https://drive.google.com/file/d/1Z5e6h7Sl8O9EMEDhN7H7rMDHBerCj3wv/view?usp=drivesdk

Job Type: Full-time

About EverService Holdings, LLC:

EverService is a global provider of tech-enabled business solutions for companies of all sizes, helping them to grow and scale with digital marketing, website design & development, scheduling & booking services, 24/7 answering services, inbound & outbound sales, live virtual receptionists, client & patient intake, and IT services. The company focuses on end-to-end solutions specialized for the legal, medical, home services, retail and technology industries integrated with clients’ CRM, EHR and operational systems. EverService goes to market with vertically integrated, industry-leading brands including Alert Communications, Blue Corona, Nexa Receptionists, Mid-State Communications, Client Chat Live, Mainline Telecommunications, Nexa Healthcare, RYNO Strategic Solutions, iLawyer Marketing and Strike Healthcare. For more information, visit EverService at https://everservice.com/

This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.