Customer Success Manager

About CloudShare 

CloudShare is a leading product experience platform that helps software companies increase customer acquisition and retention by providing their end-users with engaging hands-on virtual POCs, demos, and training experiences in the cloud.

We are proud to serve leading global software companies such as Atlassian, SAI Global, ForgeRock, Motorola, and many more.

CloudShare offers a casual, creative and inspiring work environment with talented, fun people, great terms and benefits.

Job Description: 

Location: Remote, online (work from home). Geographically located in the USA.

We are looking for an experienced Customer Success Manager to join our team to drive growth and improve the experience of Cloudshare’s global strategic clients. 

Along with demonstrating superb customer service experience, the main focus in this position is to drive revenue,  promote adoption, and deliver a first class experience for our customers. Our Customer Success Manager plays a critical role in our strive to exceed customers expectations while helping them grow their businesses.

Responsibilities:

* Develop, grow and manage strategic clients relationships from a financial, adoption and customer satisfaction perspective.

* Meet/exceed sales quotas and forecasts for existing accounts.

* Lead client's onboarding, adoption,expansion and customer satisfaction.

* Be a customer advocate in influencing product roadmap and improvements

* Analyze customer data to improve customer experience, usage and adoption

* Hold product trainings for customers, provide expert knowledge of our product to the customer

* Minimize customer churn.

* Tracking and analyzing account metrics

* Work with customers to better understand goals, business processes and future needs.

* Drive to continually improve our internal process for customer care

Requirements

* Fluent English speaker

* Goal oriented with passion to sell and drive business 

* Consistent over achievement of quota and revenue

* At least 2 years of prior applicable experience in post-sales, account management, customer success. Must have experience working in a SaaS solutions company. Similar experience in roles related to driving customer success and adoption are accepted.

* Experience working with Cloud platforms (AWS, Google Cloud Platform, Azure) - Advantage 

* Knowledge of customer success processes

* Highly organized and able to multitask

* Self-driven and proactive nature. Customer service rockstar with a “can-do” approach, enthusiastic, strong work ethic

* Excellent communication and interpersonal skills.

* BSc degree in Computer Science or equivalent - Preferred 

We are looking for people who want to influence, build, learn and deliver exceptional customer experience. Our ideal candidate loves to work in a fast paced environment, has the urge to solve problems and teach customers, and is eager to learn and grow with the company. If you believe you are that kind of person - Then CloudShare is looking for you!