Customer Success Manager

Aspire Software is looking to hire a Junior Customer Success Manager to join our team!

Aspire Software develops software solutions for global enterprises with complex engineering assets and regulated processes, enabling them to seamlessly plan, manage, and control their operations whilst ensuring regulatory compliance.  Our global customer base includes Fortune 500 companies in the Oil/Gas, Chemical Process, Food/Beverage/Pharmaceuticals, Nuclear, Energy, and Manufacturing sectors.

The Customer Success Manager plays a critical role in our organization. The successful candidate will be ambitious with a passion for creating long-term relationships with customers and ensuring those customers derive the most amount of value from our solutions.

Here is a little window into our company: Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.
Our motto is 'Be Humble, Stay Hungry!'
The successful candidate will work in a remote work model anywhere in Canada or the US!

What your day will look like:

• Develop strong relationships with existing customers, connecting with key business executives and stakeholders
• Capture customer feedback for future product enhancements and identify benefits the customer is realizing to provide this to marketing
• Create new business opportunities which will lead to increasing both one-time and annual recurring revenue from your assigned customer accounts
• Manage opportunities with timely and accurate notes, tasks, and documentation to effectively communicate the status of a client record in the pipeline
• Answer client queries and liaise with cross-functional internal teams to improve the entire customer experience
• Fully comprehend the value proposition of our products to perform effective product sales demonstrations tailored to the needs of the client
• Ensure customer retention and growth

About You:

• Minimum 1+ year of experience working within a SaaS organization
• Strong proactive and caring approach to nurture account expansion
• Experience working and building relationships with executive-level decision-makers
• Ability to deliver presentations to live audiences both in person and online
• Capable of working remotely with various groups and cultures
• Excellent communication skills, both verbal and written, are critical
• Proficiency with MS applications (Excel, Word, and PowerPoint) and CRM systems
• Ability to travel 25% of the time – sometimes with short notice
• Fluent in English, both written and verbal, is essential
• Must be legally authorized to work and travel in Canada or the USA

Why work for Aspire Software?

• Generous Benefits Package – Medical Insurance, Life Insurance, Vacation/Sick Time, 401k
• Great team and supportive environment
• Work-from-home flexibility
• Room for Career Growth 

For information about Aspire Software, please visit our website at www.aspiresoftware.com

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.