Customer Support Agent - Moodle US - Remote

Moodle with us!

We're the world's most popular learning platform and we’re on a mission to empower educators to improve our world.

Find out about your new workplace...

Moodle is the world’s most trusted online learning solution. The engine of our ecosystem is Moodle LMS, the secure and customizable open source learning management platform used by over 250 million learners worldwide. Developed in conjunction with our community, Moodle LMS is complemented by an ecosystem of products including Moodle Workplace and a network of partners and services providing hosting, customizations and support. We also teach and support educators to create effective online learning experiences and share open education resources. Collectively, we empower educators to improve our world.

Moodle US is the US-based services division of Moodle Pty, and provides services in learning design, implementation support, training, hosting, custom development, and support for Moodle LMS, Moodle Workplace, as well as other Moodle products.

We’ve built a passionate team of hard-working and driven people from all over the world, united by a shared belief in the ability of our platform to make a positive difference to our world. We respect our colleagues and value an open and innovative workplace, filled with integrity and of course a strong focus on education (yes, these are our company values!)

Find out more about us on our website.

What your new job can look like…

With the pace of Moodle US, no two days will ever be the same! But most days will involve a mix of:

• Assisting Moodle US customers with product questions and account management
• Maintaining and improving support processes and documentation used by team members and users
• Working closely with other Moodle US team members (Learning Design, Sales, Technology and Development)
• Assisting other Moodle product and service teams with tier 1 support and eventually tier 2 as part of your development
• Engaging in some project work to help improve Moodle´s support processes, systems and documentation

Requirements

We'd love to meet you…

Especially if you can talk to us about your:

• Experience in a ticket-based Customer Support role
• Experience with software ticketing and CRM tools
• Experience writing and maintaining internal process documentation
• Experience writing and maintaining customer-facing process documentation
• Flexibility to occasionally work within diverse timezones

You’ll sweep us off our feet if you have:

• Experience with Moodle or Learning Management Systems
• Experience in a remote working role
• Experience supporting a web-based software product
• Additional languages such as Spanish
• Willingness and ability to receive security clearance to work on projects for US and state government entities

Benefits

What's in it for you?

We’ve already talked about the importance we place on achieving our mission to empower educators to improve our world, our passion for our values and some of the cool things we are doing as a company.

So what about this?!

• Fully remote opportunity, working from home or wherever suits you
• Flexible work schedule
• Goal driven, competitive, supportive, and fun Sales & Account Management team!
• Culture that fosters personal growth and development
• Plus, we’ll provide you with a benefits package, including health insurance coverage, group term life insurance and a 401(k) contribution, plus many attractive voluntary benefits and a generous time off policy.

Moodle US is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: Moodle US is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Moodle US are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Moodle will not tolerate discrimination or harassment based on any of these characteristics. Moodle encourages applicants of all ages.