Customer Support Associate

LeetCode is seeking a highly motivated and reliable Customer Support Associate to join our team. As a Customer Support Associate, you will be responsible for providing exceptional customer service and technical support to our users. You will handle customer inquiries and troubleshoot any issues they may have, ensuring their satisfaction and promoting a positive brand image. This position requires excellent communication skills, attention to detail, and the ability to problem solve in a fast-paced environment.

Responsibilities:

• Promptly and professionally address customer inquiries through email, discussion forum, and social media channels
• Facilitate support and coordination across internal departments
• Identify and troubleshoot technical issues reported by customers
• Educate customers on our product features and benefits
• Escalate complex issues to the appropriate teams for resolution
• Maintain detailed documentation of customer interactions and issue resolution
• Collaborate with cross-functional teams, including Product and Engineering, to ensure customer needs are met
• Contribute to ongoing process improvement and provide feedback on product functionality and user experience
• Stay up-to-date on product updates and new features

Requirements

• Bachelor's degrees
• Prior experience in a customer support or similar role
• Excellent written and verbal communication skills
• Strong problem-solving and troubleshooting skills
• Ability to remain calm and professional in stressful situations
• Detail-oriented with a focus on delivering high-quality work
• Ability to prioritize and manage multiple tasks simultaneously
• Positive attitude and strong work ethic
• Proficiency in using helpdesk software (Zendesk) and CRM systems
• Technical background or familiarity with software development concepts is a plus
• Bilingual proficiency in Mandarin is preferred

Benefits

• Competitive salary
• Flexible Working Hours
• Health Care Plan (Medical & Dental)
• Retirement Plan (401k)
• Flexible Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Work From Home
• Lunch Stipend
• Wellness Resources