Data Associate, Contacts

MediaRadar offers comprehensive advertising analysis for over 4.1 million brands across multiple media platforms including TV, digital, mobile, email, events, social media, and print. Our 2200+ ad tech & media company clients enjoy the unmatched quality and award-winning customer service that helps them identify sales opportunities, create bulletproof pitches, and get the most from every sale.

We are seeking a Data Associate, Contacts to research new contact information, maintain our database of contact information, conduct root cause analysis, troubleshoot problems, and assist on related projects as needed. The ideal candidate has great attention to detail, knows how to prioritize workload based on importance, and can manage their own day to day workflow with minimal guidance. A successful day in this position is completing all in-bound requests in line with your KPIs, making measurable progress on special projects and assignments from leadership, and successfully collecting and auditing data within the database. This remote role is based in the US and will be working during East Coast hours.

What You’ll Do:

Data Management:

• Managing and fulfilling a queue of client requests for contact information data
• Auditing data collected by a 3rd party vendor
• Inputting results into internal systems 

Communication and Correspondence:

• Corresponding with clients regarding data requests and updates
• Maintain a high volume of email correspondence on a daily basis to generate new contact information 

Research and Analysis:

• Utilize phone, web research, and email outreach to required data 
• Reviewing advertising trade publications and analyzing agency account changes 

Operations Support and Process Improvement:

• Assisting in executing strategic work and special projects as needed
• Identify and escalate continuous improvement projects to enhance workflow, efficiency, and accuracy 
• Support ad hoc Operations functions including data set up, collection and maintenance 

Requirements

Who You Are:

• Demonstrate excellent customer service and communication skills.
• Possess relevant experience in Contacts Management, Data Management, etc.
• Proactively ask questions for clarity, communicate errors, and implement process improvements.
• Actively utilize and provide feedback on the tools provided.
• Exhibit the ability to multitask and work in a fast-paced, change-centric environment.
• Maintain organization with a strong attention to detail.
• Possess a strong sense of time management, able to manage discrete projects and daily tasks effectively.
• Have a working knowledge of the Microsoft and Google Suite of programs.
• Work effectively both independently and as part of a team.

Nice to Haves (but not required): 

• Experience in Marketing, Product, Direct Marketing, Agency, Advertising, or SaaS Data Business.
• Experience in email campaign management and text manipulation data analysis.
• Experience in online research and familiarity with SEO concepts.
• Strong proficiency in Excel, particularly in formulas, filters, VLOOKUPS, parsing, and pivot tables.

Benefits

In addition to career progression, training and development, and an excellent work/life balance, future Radarians can expect a great benefits package that includes:

• Medical, Dental & Vision Insurance
• 401k with Company Match
• Paid Vacation, Sick Time, and Holidays
• Transit Discounts
• Summer Fridays
• Yearly salary is 43,000.

At MediaRadar, employees are encouraged to work hard, have fun and develop strong relationships with their peers. While working remotely through the pandemic, we've grown closer and stronger by sharing our new home offices & home office coworkers (both human and animal!), as well as being open and discussing mental wellness and self-care during a challenging time. Employees love to connect with virtual happy hours, themed parties, talent shows and bingo nights. Our engaged Diversity, Equity, & Inclusion Team meets frequently to create and roll out initiatives, events, and strategies to keep MediaRadar a welcoming and inclusive place. We’ve won Stevie Awards for Client Service and have been named to Mogul’s Best Places for Millennial Women to Work for the past two years.

Check out what it's like to work with our awesome team here: http://muse.cm/1Mt0NCg

Every Radarian comes with a unique set of talents and experiences. Diversity, in all forms, makes us a smarter, more creative and more agile organization. We are proud to be an equal opportunity employer.

If you need assistance or an accommodation, you may contact us at [email protected]