Deputy Director: Coaching & Client Care

Incubated at Movement Labs, a leading digital and technology consultancy, Contest Every Race works heavily with state Democratic parties and progressive allies to recruit down-ballot candidates and support local volunteer groups and candidate campaigns. In 2024 we’re laser-focused on defeating Trump. 

Reporting to the Senior Director of Partnerships & Support, the Deputy Director is a key position that unlocks our ability to support thousands of campaigns and organizations nationwide. The Deputy will oversee the coaching program, where we match potential candidates and other campaigners with experienced campaign staff for real human help, and be in charge of Client Care for the Partnerships department, reaching out, training and helping clients who are accessing texting through their state Democratic Party’s partnership with Movement Labs & Contest Every Race.

Responsibilities

Coaching

• Oversee coaching staff. Recruit, hire and train coaches as needed to fulfill capacity needs.
• Hire, train, and empower coaching leadership - lead coaches and administrators - to meet the day to day needs of the coaching program.
• Build materials, systems and processes to help the coaching program be more efficient and self-sustaining.
• Make coaches better. Analyze data & results and maintain accountability. Build training materials, programs and opportunities to increase coaches’ skill level both as effective coaches and as campaign experts.

Client Care

• Be a dedicated advocate for state Democratic party clients in the Movement Labs texting portal. Understand their needs, concerns and objectives, advise them on strategy, be their support person.
• Organize texting portal users. Proactively reach out to them to make sure they know about their access to texting, set up and conduct trainings, consult on strategy and help them implement wisely to help defeat Republicans (especially Trump).
• Train and onboard clients, and build materials to support them as they use the portal.
• Resolve issues. Address client inquiries, troubleshoot tech issues, and escalate to the appropriate internal teams for resolution. Make sure issues are resolved in time to support campaign goals.
• Document. Maintain accurate records of client progress, interactions and issues. Use internal systems and tools to track client activity and ensure smooth communication across teams; help build them where they are missing.

Team Dynamics

• Bring your whole self - strengths and weaknesses - and make our team stronger. Contribute your perspective, communicate about your projects, cover for other team members and ask for help when you need it
• Develop as a professional. Work with senior staff to map out and pursue professional attainment goals, desired skills and experiences. Grow in your job, and then grow the job.

Requirements

Our fully remote team of high performers is kind and compassionate, passionate about supporting Democrats and progressives in every single corner of the country, and clear-eyed about the long-term goal of knocking down the structures of systemic oppression that drive who runs for office, and who gets support.

Working with local campaigners requires patience, understanding, and respect for local party officials, candidates and volunteers as the cornerstone of the Democratic party. The ideal candidate is an optimistic extrovert - happy to help sometimes frustrated people work through tech solutions - and an innovator - always looking for ways to improve systems, materials and processes to make campaigners’ lives easier and their campaigns more effective.

The ideal candidate will have some of these characteristics:

• Goal-oriented and independently motivated. Ready to drive forward your portfolio, communicating about obstacles, pursuing next steps, and delivering results.
• Creative and systems thinker, continually looking for bugs, fixes, shortcuts and upgrades in systems to help the team eliminate busy work and optimize performance.
• Sales or customer service experience.
• Experience working with local or state Democratic parties.
• Experience managing staff or organizing volunteers.
• Coaching, teaching or counseling experience.
• A commitment to small-d democracy and dismantling the systems of oppression built into the foundations of this country.

We’re looking for candidates with a wide range of skills and experience.  If you’re excited about the job, even if you don’t match all the characteristics, we encourage you to apply. And please let us know if you have any questions or need help with any part of the process: email [email protected].

Benefits

• $70,000-$82,500/year in a transparent salary structure with clear levels of advancement and automatic membership in the staff collective bargaining unit.
• Excellent health, dental, and vision benefits, 401k matching, work-from-home stipends, and unlimited Paid Time Off.

Priority given to applications submitted by May 1, 2024