DevOps Engineer

ConsumerAffairs helps consumers make smart buying decisions in moments of need. Every month millions of consumers turn to our site and tools for help with their considered (often emotional) purchases.

We educate them about their options, learn about their specific needs, and connect hundreds of thousands of them directly to brands. These brands use our SaaS tools to manage their reviews and communicate directly with consumers to serve them better. Our business thrives when the consumers who trust us get matched with the right brands for them.

We’re fast-paced and our core values are the bedrock of who we are and who we want to be.

Our employees believe in raising the bar through data-driven innovation, intellectual curiosity, and grit. We have a team-first mentality, and manifest wins by putting the team first. Collaboration and teamwork are in our hearts; we believe winning together is the most fun. But, above all else, we care. We have servant hearts for our consumers, customers, and colleagues. If you want to be part of a globally diverse team focussing on helping people, in an environment where we raise the bar, win as a team, and care above all else—then ConsumerAffairs may be just the place for you!

About The Job

We are seeking a skilled and experienced DevOps Engineer to join our TechOps team. We operate a mostly Python stack that is 100% deployed in AWS. We balance improving our infrastructure with supporting developers and data engineering in continuously implementing new functionality and products. Additionally we focus on improving the observability, resilience, and standardization of our infrastructure.

In this role, you will work collaboratively with developers to deploy and operate our systems, help automate and streamline our operations and processes, and develop and maintain tools for deployment, monitoring and operations.

We are a 100% remote team, composed mostly of US based team members. Currently we are limiting new hires to US based with authorization to work.

Responsibilities & Expectations

These responsibilities are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required

• Day-to-day support for developer teams and performance monitoring of production/QA infrastructure and systems
• Troubleshooting critical production/QA issues across platforms and applications
• Building and maintaining tools, services, and automation associated with deployment and operations platform
• Ensure stable infrastructure through monitoring and proactive maintenance
• Scale existing technologies (or promote new ones) to support product initiatives
• Install, configure, test, and maintain operating systems, application software and system management tools
• Create and Maintain CI/CD pipelines across multiple environments
• Participate in on-call rotation for 1 week/month
• Meet professional obligations through efficient work habits such as meeting deadlines, honoring schedules, coordinating resources in an effective and timely manner, and demonstrating respect for others.

Requirements

Minimum Qualifications & Credentials

• 5+ years of professional experience in Linux administration, managing AWS resources with Terraform, developing CI/CD and server orchestration pipelines, python scripting, bash scripting, and monitoring.

Hard/Technical Skills

You are an expert in:

• Cloud-based production systems at scale
• Amazon Web Services (EC2, IAM, VPC, S3, etc.)
• Production experience running workloads in containerized environments, specifically Docker and AWS ECS
• Infrastructure as Code (IaC) tools, like Terraform and Ansible
• Linux and managing AWS infrastructure through the AWS CLI
• Executing and maintaining operations according to DevOps principles and practices

You have experience with:

• Working in a Python and JavaScript-centric codebase and are familiar with their related best-practices
• Kubernetes and AWS EKS
• Monitoring tools, like Datadog or Prometheus
• Bash and Python scripting as a part of server-side automation
• Continuous integration tools, like Jenkins or Concourse
• SQL and database technologies, like MySQL and Postgres
• Experience maintaining logging, monitoring, and alerting capabilities using tools like Grafana, New Relic, Kibana and Datadog.

The ideal candidate would also have:

• A working knowledge of modern software practices and technologies such as Agile methodologies
• Experience with AWS Well-Architected principles
• Experience with High Availability implementations like VRRP, Service Discovery, etc.
• Understanding of basic networking concepts such as static routing,

Soft Skills

• Obsessed with ensuring an exceptional customer experience- for both internal and external customers. 
• Stands up for decisions, takes responsibility for results, and shares both good and bad outcomes transparently.
• Demonstrates a relentless focus on results with a commitment to deliver; 
• Takes decisive action, and confidently changes course if unsuccessful.
• Displays a growth mindset to continually improve; encourages everyone around them to be tenacious and never settle.
• Constantly seeks feedback to improve; Focuses on solving issues through teamwork, and collaboration
• Acts with urgency; delivers top results in hours and days instead of weeks and months.
• Relentless in their pursuit of success and possessing the willpower to embrace challenges as opportunities.

Specific Measures of Success – Expected Outcomes

Start Date to Start Date +1 Year

Become A True ConsumerAffairs Technical Expert

• Once you have been with us for a year, we will expect you to be able to help with any kind of issue we are faced with. You don't have to be an expert in the entire ConsumerAffairs TechStack, but at least understand where to start troubleshooting.

Understand How to Make ConsumerAffairs Better

• After a year, we want you to be suggesting and/or implementing new ways of doing a couple of things to make CA better than when you got here.

Within 6 months, participate in our team’s on-call rotation

• We will want to put you on a one-week rotation as the emergency contact for the TechOps team. These shifts are usually very quiet, but we’d like you to help every four weeks.
  

Core Values

Raise The Bar

• We raise the bar through innovation, intellectual curiosity, and grit. We are not satisfied with yesterday and our hearts thirst to be better tomorrow.

Win As A Team

• We manifest wins by putting the team first. We have collaboration and teamwork in our hearts and believe winning together is the most fun.

Care Above All Else

• We care above all else. We have servant hearts for our consumers, customers, and colleagues.

Physical Requirements & Environmental Conditions

Location: Remote

Frequency of travel: Occasional travel may be required for meetings, training and/or conferences.

Light physical activities and efforts required in working within an office environment.

(Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with disabilities.)

ConsumerAffairs provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Stock Option Plan