Director of Client Services Engineering

Title: Director of Client Services Engineering

Location: Remote - US

Hours: Full-time

About Infinite Reality:

Infinite Reality (iR) is an innovation company powering the next generation of digital media and ecommerce through AI and immersive technologies. iR’s virtual worlds enable brands and creators to fully control how they distribute content, engage audiences, and monetize their creations while acquiring more powerful data on their customers. With deep expertise in Hollywood production, Web3 and XR, iR is redefining the infinite possibilities of connected digital environments in the modern age. iR’s portfolio of brands includes the spatial computing and AI platform, Infinite Reality Engine, the world’s premier, professional drone racing property, Drone Racing League, XR production facility Thunder Studios, creator talent management firm TalentX, and digital marketing agency Fearless Media. The company is backed by an impressive roster of investors including RSE Ventures, Liberty Media, Lux Capital, Lerer Hippeau, MGM, CAA, T-Mobile Ventures, Courtside VC, Exor, Terracap, IAC, Live Nation, DJ and producer Steve Aoki, rock band Imagine Dragons, NBA player Rudy Gobert, Interscope Records, and more.

The Role: 

We seek an experienced Director of Client Services Engineering for our technical client services team to deliver cutting-edge, immersive experiences for international clientele. This person will hire and lead a team that extends and deploys custom projects on our in-house metaverse creation platform. These projects explore and develop innovative ideas in the immersive experiences space, pushing the boundaries of what's possible within immersive experiences. 

The ideal candidate should possess a strong background in 3D applications, extensive experience in Unity (or a similar game engine), and a demonstrated track record of successfully deploying bespoke solutions on time and under budget. In this role, you will grow and lead a new team to extend and deploy custom projects on our in-house platform. These projects explore and develop innovative moonshot ideas, pushing the boundaries of what's possible within the realm of immersive experiences.

What You’ll Do: 

• Team Leadership:

• Hire, lead, and inspire a team of engineers, technical artists, and designers to deliver exceptional immersive experiences
• Foster a collaborative and innovative team culture, encouraging continuous learning and development
• Have experience managing external contractors and internal employees to ensure deliverables meet expectations
• Establish and manage the operational and engineering excellence of the team
• Mentor team members and help them develop their careers
• Project Delivery:
• Partner with the technical producer to develop roadmaps for client projects
• Oversee the end-to-end project lifecycle, from concept to deployment and maintenance, ensuring the successful delivery of bespoke custom projects
• Guide the concept development with your expertise in 3D and mobile engineering to appropriately scope the work for a given project
• Use business and technical judgment to inform the platform team on feature prioritization
• Where needed, help in the implementation of project delivery
• Comfortable with writing code
• Technical Expertise:
• Be comfortable in the 3d space using tools like Unity or Unreal
• Stay abreast of industry trends and technological advancements to inform decision-making and keep projects at the forefront of innovation
• Collaborate with developers to identify areas for improvement, streamline workflows, and optimize performance
• Sales Support:
• Develop concepts and other demos to help support the enterprise sales team
• Drive the development of custom solutions that build upon the existing platform, contributing to the company's innovation roadmap

What You’ll Bring: 

• 5+ years of experience in 3D design and development, with a strong portfolio of completed immersive projects

• Strongly recommended having worked with technologies like WebXR, WebGL, WebGPU
• Shipped one or more 3D games or game like experiences
• Familiar with web 3d tools like Three.js, Babylon.js, Playcanvas, or Unity for web.
• Demonstrated leadership experience, managing and mentoring technical teams, including external contractors
• Experience shipping at least one mobile application on iOS and Android
• Strong problem-solving skills and ability to think creatively to overcome challenges
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
• Experience with streaming video and live event production is preferred
• Experience with VR/AR/XR is preferred
• Experience with multiplayer experiences (or games) is preferred

Benefits:

• Paid Time-Off: We offer flexible vacation time, 10 company holidays + we shut down Christmas to New Years
• Health Plans: We offer robust medical, dental, and vision plans for you and your dependents. Disability, life insurance, and FSA benefits are also available
• Wellness: Access to Teladoc and an EAP
• Parental Leave: Paid leave
• Retirement Savings: Contribute pretax earnings to our 401(k) Plan

Our Culture:

• Passion: Every team member cares about our company, our clients, and the work
• Collaboration: We believe in intentional communication using Slack, Zoom, GSuite, ect.
• Positivity: Optimism keeps us motivated and productive
• Adaptability: Embracing change is key to our success

The base pay range for this position is $200,000 - $280,000. The base salary range is applicable across the United States and the offered rate may vary based on factors such as experience, education, market conditions, and location.