Director of Commercial Operations

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients, and their care teams harmoniously monitor, manage and protect life.

The Director of Commercial Operations is a strategic leader responsible for driving the commercial team’s effectiveness, optimizing critical functions, and managing key areas within the commercial organization. This role combines analytical rigor, people management and strategic thinking to enhance overall sales performance. This position is responsible for leading, coaching, reviewing, and developing junior sales analysts.

ESSENTIAL DUTIES:

·         Strategically design and implement effective sales processes driving back office for commercial team.

·         interpret commercial sales data to provide actionable insights and drive strategic decision-making for revenue growth and market competitiveness.

·         Streamline sales workflows, enhancing efficiency and effectiveness.

·         Work with leadership on territory design and productivity metrics. Develop compensation plans for the commercial team.

·         Research and develop balanced territory alignments with corresponding quotas.

·         Drive CRM data management tool-adoption to support robust and predictable growth and efficient business processes.

·         Provide supervision, mentorship, and development to Sales Operations Analyst(s).

·         Oversee Sales Operations Analyst as they manage CRM tools for contact, account, and opportunity management, and evaluate integrated solutions for marketing automation and other tech stack needs.

·         Stay current on market trends, maintaining awareness of competitor activity, competing products, services, and relevant organizations. Recommend appropriate product solutions and evaluate sales techniques within the industry.

·         Responsible for all other aspects of planning, scheduling, organizing, managing, and assessing performance on all sales programs and contracts.

·         Work closely with the legal team on contract management and negations.

·         Collaborate with Accounting, Finance, and People Operations to establish policies and procedures.

·         Commit to the establishment of and adherence to regulated compliance processes and procedures.

·         Lead and manage a team.

Adhere to Pledge of Confidentiality

Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s care.

COMPETENCIES

·         Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement.

·         Integrity: Commitment, accountability, and dedication to the highest ethical standards.

·         Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service.

·         Action/Results: High energy, decisive planning, timely execution.

·         Innovation: Generation of new ideas from original thinking.

·         Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind.

·         Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations.

·         Ability to be a self-starter, seek new and better methods, and work with minimum supervision

·         Demonstrates deep expertise in industry best practices

·         Capability to discern relevant facts and in turn, effectively resolve issues by making good decisions (compliance, quality, integrity, ethics, and critical thinking ability)

Requirements

QUALIFICATIONS:

·         Minimum of 7 years’ work experience in sales or sales operations

·         People Leadership for minimum 5 years

·         Experience creating and implementing sales incentive programs.

·         Experience in budgeting, forecasting and planning.

·         Strong Presentation skills

·         Excellent organizational, interpersonal and communication skills

·         Experience using cloud-based systems such as Salesforce and Pardot

·         Expert user in Microsoft Office, including Excel and Salesforce Maps

PREFERRED:

·         3 years’ experience in medical device industry

·         Strong project management skills

·         Analytical mindset

·         Prior experience in medical technology or other life science industries

WORKING ENVIRONMENT:

·         Primarily home-office based role

·         Variable conditions during travel

·         Extended hours when needed

·         Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare.  Kestra maintains a drug free workplace and testing is a condition of employment.

PHYSICAL DEMANDS:

·         Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage

·         Frequent stationary position, often standing or sitting for prolonged periods of time

·         Frequent computer use

·         Frequent phone and other business machine use

·         Occasional lifting required, up to 20 pounds

TRAVEL:

·         Occasional travel, domestic, may be required, less than 30%

Benefits

Kestra offers a very competitive benefit package including Medical, Dental, 401K with Match, etc.

Kestra Medical Technologies is an equal opportunity employer. Kestra Medical Technologies does not discriminate on the basis of race, color, religion, national origin, veteran status, disability, age, sexual orientation, gender identity and/or expression, marital status,  or any other characteristic protected by law.

Pay equity is an important part of Kestra’s Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. Each role is benchmarked based on the job description provided If your qualifications and/or experience level are outside of the posted position, we encourage you to apply as we are growing fast and roles that are coming soon may not be posted.

Salary: Annualized at $154,000-$165,000, plus bonus. Depending on experience and location.

At this time, we are unable to offer relocation assistance at Kestra Medical Technologies.