Education Solutions Partnerships Manager

You are a passionate advocate for education, dedicated to helping students achieve their goals through strategic partnerships. You thrive in a fast-paced, collaborative environment and have a proven track record of successfully managing accounts and driving customer success in the K-12 sector.

With your deep understanding of credit for prior learning, transfer policies, and academic pathway journeys, you serve as a subject matter expert for Education Solutions partners. You excel at building relationships with senior-level executives and developing partnership strategies that drive growth and success.

You are skilled at working with cross-functional teams to launch new initiatives and expand existing ones. Your ability to establish processes, identify ROI, and communicate complex information with clarity is critical to your success in this role. If you are a proactive, results-driven individual with a dedication to excellence and a passion for driving success through strategic partnerships, the Education Solutions Partnerships Manager role at ACE is the perfect fit for you.

Requirements

Who is American College of Education

Founded in 2005, American College of Education continues to be a leader in professional development through our online programs. The mission of ACE is to deliver high-quality, affordable, and accessible online programs grounded in evidence-based content and relevant application. Our graduates are prepared to serve, lead and achieve personal and professional goals in diverse, evolving communities. As a socially conscious institution, we’re dedicated to making a positive impact and inspiring our students to do the same.

ACE is a premier organization that is continually recognized for its commitment to social responsibility. In 2016, ACE became a Certified B Corporation. As a socially conscious institution, we believe we have a responsibility to our students, alumni, employees, local communities, and society. We strive to make an impact in the world that goes well beyond our bottom line.

Who You Are

You are a passionate advocate for education, dedicated to helping students achieve their goals through strategic partnerships. You thrive in a fast-paced, collaborative environment and have a proven track record of successfully managing accounts and driving customer success in the K-12 sector.

With your deep understanding of credit for prior learning, transfer policies, and academic pathway journeys, you serve as a subject matter expert for Education Solutions partners. You excel at building relationships with senior-level executives and developing partnership strategies that drive growth and success.

You are skilled at working with cross-functional teams to launch new initiatives and expand existing ones. Your ability to establish processes, identify ROI, and communicate complex information with clarity is critical to your success in this role. If you are a proactive, results-driven individual with a dedication to excellence and a passion for driving success through

strategic partnerships, the Education Solutions Partnerships Manager role at ACE is the perfect fit for you.

Compensation 
ACE is committed to paying a competitive wage while staying true to our mission of maintaining high quality, affordable programs for our students. The starting salary range for this position is $90,000 plus all full-time employees are eligible for an annual bonus. Offers vary depending on education, prior experience, and expertise being applied to the role. 

What We Look for in the Ideal Candidate

• Demonstrates self-reliance by meeting/exceeding workflow needs.
• Demonstrates positive attitude and motivation, concern for students, teamwork, and excellent time management skills.
• Understanding of academic policies and procedures regarding the academic transfer process.
• Ability to access coursework and make recommendations for academic review.
• Follows established processes as outlined by organization and leadership.
• Proven background of leading complex projects that involve internal and external stakeholders from several departments
• Completes assigned duties based on daily business needs and individual skill set.
• Collaborates with training, enrollment, field, student services, registration, and admissions to ensure clear understanding of the benefits of pathways partners and develop tools for training/reference.
• Consistently produces a high volume of quality work.
• Capable, and adapts as needed, to work under pressure and meet tight deadlines.
• Proven ability to work independently with limited supervision and with other department personnel.
• Must support and embrace the College’s B Corp mission to improve the people and communities we serve through our civic engagement initiatives.
• Must have exceptional written and verbal communication skills.
• Must be "self-motivated" as well as creative and efficient in proposing solutions to complex, time-critical problems.
• Must be collaborative in driving decisions and a team-player across various college departments.
• Strong analytical and problem-solving skills with a high attention to detail.
• Recognizes and anticipates student needs through pathway partner’s offerings.

Day to Day Responsibilities

The Education Solutions Partnerships Manager will play a crucial role in managing and growing relationships with our valued Education Solution partners. This position requires a strategic mindset, excellent communication skills, and the ability to collaborate effectively with both internal teams and external stakeholders.

Partner Management:

• Works closely with the Senior Vice President and Head of Education Solutions, along with internal teams, to manage existing and new education Solution partners for credit and transcription opportunities.
• Collaborates in the assessment and management of new opportunities, evaluating their potential impact on the college and the population it serves.
• Manages partner revenue reporting, both internally and externally.
• Builds and maintain strong relationships with senior-level executives at partner organizations.

Partnership Strategy Development:

• Develops and execute partnership strategies to enable successful partnership launches, including partnerships that may require amendments to standard terms and creative incentives (e.g., co-marketing).
• Collaborates with internal cross-functional teams (e.g., Compliance, Academics, IT, Enrollment Operations, Student Services, and Finance) and Field Operation teams to develop partnership strategies for new initiatives and suggest ways to expand existing ones.

Subject Matter Expertise:

• Serves as the subject matter expert for Education Solutions partners, ensuring that both ACE and the partners' goals are being met.
• Establishes processes, internal workflows, and identify projected and realized ROI for partnerships.
• Develops reporting mechanisms to measure the success of strategic pathway partners.

Cross-Functional Collaboration:

• Manages coordination with internal cross-functional teams and Field Operation teams to ensure seamless partnership launches and ongoing success.
• Works effectively with multiple teams and levels of management to drive partner success and satisfaction.

Qualifications and Education Requirements

• Master's degree preferred.
• 5-7 years of experience with K-12 account management, implementation, and customer success.
• Proven experience working cross-functionally with multiple teams and levels of management.
• Understanding of credit for prior learning, transfer policies, and academic pathway journeys.
• Documented excellent communication skills with the ability to convey complex information with clarity.
• Ability to navigate and thrive within an ambiguous and quickly evolving working environment.
• Willingness to travel as needed, up to 20% of the time.

Our Commitment to Employees

Just as we strive to empower our students for success, we also aim to enrich the lives of our employees. For 6 consecutive years, ACE was recognized as one of Indiana’s Best Places to Work, winning the #1 spot for medium-sized companies in 2020. In addition, ACE has earned national recognition, being named a USA Top Workplace in 2022, 2023 and 2024. As a virtual first organization, we celebrate diversity and are committed to creating a family-like inclusive work environment. For our full-time employees, we offer the following benefits:

• Medical, dental, & vision Insurance
• HSA and FSA options
• Paid parental leave
• Paid volunteer time
• Tuition reimbursement & reduction programs
• Generous PTO
• 401k and employer match
• Full-service wellness and EAP program
• Employee recognition and awards programs
• Employer paid life & AD&D insurance
• Short-term disability
• Employer paid long-term disability
• And more…

Physical Demands

The physical demand described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with and receive communications from students and ACE employees in real time using online and other electronic media.

Diversity

At American College of Education, we believe that the best learning environment for students and staff is one in which we encounter viewpoints and experiences that are different, yet complementary to ours. This environment is fostered by the presence of persons with diverse backgrounds. We recognize that acknowledging diversity is a necessary precondition, but sustained effort is necessary to ensure equity and greater inclusion. Through strategic planning and initiatives, we seek to develop programs that promote equity and inclusion for everyone so that all members of ACE’s community can reach their full potential. To create and maintain a truly diverse, equitable and inclusive learning community, we strive to make all feel equally valued, and we uphold our Commitment to Freedom of Expression. We may celebrate diversity, but we “live” inclusion.

Additional Notes

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Internet bandwidth speeds from an employee's remote work location must be a minimum of 50Mbps download speeds and 5Mbps upload speeds. Please note if the bandwidth is shared across multiple devices (tablets, computer, streaming, phone, etc.) you will need higher overall speeds. You can test the speed of your connection by visiting speedtest.net Purchase, setup, installation, support, and ongoing maintenance of reliable internet service is the responsibility of the individual.

American College of Education seeks to attract and retain a diverse staff consistent with its diverse student body and surrounding communities. At this time we cannot consider candidates residing in Alaska, Washington D.C., Massachusetts, South Dakota, or Alabama.

ACE is an Equal Opportunity Employer.