Exchange Partner Management Business Analyst

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts is looking for an experienced Exchange Partner Management Business Analyst. As an Exchange Partner Management Business Analyst, supporting the Department of Veterans Affairs (VA), you will provide support to the Veterans Health Information Exchange (VHIE) Exchange Partner Management (EPM) team. The EPM team serves as the main point of contact when interfacing with partner stakeholders within VA Exchange, including participating external providers, health information exchanges (HIEs), and networks, to sustain and improve query-based VA health information exchange.

Program Overview:

Veterans Health Information Exchange (VHIE) products are used by health care providers to seamlessly, and securely, access the information they need to coordinate Veteran Patient care. Electronic health information exchanges (HIEs) connect health care providers, care facilities, pharmacies, and labs to ensure care teams have the most up-to-date and accurate information to better treat patients. VHIE’s secure exchange system eliminates the need to send paper medical records by mail, or to carry your paper records to appointments with federal health care providers and/or participating external providers. VHIE’s Exchange Partner Management team provides support to external, non-VA providers giving healthcare to our Veterans and their families.

Job Description:

This role includes acting as an advocate for internal and external stakeholders, working with technical SMEs to troubleshoot issues, partner education and communication, proactive monitoring and analysis of partner statistics, handling partner complaints and issues, to improve the overall experience with query-based health information exchange. Partners are external healthcare organizations/providers who seek to participate in query-based health information exchange of Veteran health data over the VA/DoD joint HIE System by leveraging health information exchange networks such as eHealth Exchange, CommonWell Health Alliance, Carequality, and any other vehicles VA utilizes to electronically exchange health information.

Candidate must be skilled in effective written and verbal communication, networking, troubleshooting issues, meeting facilitation, training, reporting and analytics tools.  

As an Exchange Partner Management Business Analyst, you will: 

• Address community partner inquiries, and serve as liaison between partner and technical teams to troubleshoot production issues
• Coordinate analysis and troubleshooting, including drafting correction requirements, with the technical teams, when issues are identified, requiring development for resolution found
• Schedule and facilitate partner meetings, including establishing agendas, providing meeting minutes, consistent tracking and following up on action items and general relationship management
• Create and edit communication artifacts, templates, and standard operating procedures (SOPs) to include instructional materials for other VHIE EPM team members, and VHIE staff as they relate to Exchange partners and networks
• Notify participating external provider points of contact (POCs) of system-wide query-based exchange technical issues and system outages via alert, email as needed
• Ability to submit incident tickets, navigate and leverage the capabilities with the VA ServiceNow ticketing system
• Maintain partner and provider profiles with participating external providers and HIEs, including updates and key highlights about partner connection
• Collaborate and participate in meetings with VA Direct National Team members, VHIE Engagement Coordinators , and other VHIE section members
• Work with other VHIE  sections to recommend and implement improvements to processes related to partner query-based exchange, including relevant user acceptance testing as needed
• Provide regular status reporting to include current state, risks, and issues, and proposed response plans
• Produce partner metrics, presentations, or other analysis as needed
• Ensure sustainment deliverables are maintained and delivered with completeness and accuracy; per the deliverable calendar and quality standards
• General client relationship management and client account management activities (e.g., organizing training sessions, facilitate meetings, document detailed meeting minutes in a timely manner, and monitor action items through resolution, SOP development, etc.).

The position requires oral and presentation experience, people skills to interface with the participating external providers, HIEs, and VHIE Program Office team members, analytical aptitude for troubleshooting issues and working with technical development teams.

Requirements

• Bachelor’s degree required or minimum of five years’ experience in health information exchange, understanding of external interoperability and electronic health records
• Demonstrated business system analyst experience that includes interfacing with internal and external customers and client relationship management
• Skilled in Microsoft Suite of Tools (Teams, Excel, Word, PowerPoint, SharePoint)
• Excellent verbal and written communication skills with clients and ability to communicate upwards with leadership
• Strong attention to detail and workplace organization
• Must be a self-starter; able to work effectively with limited oversight
• Value teamwork, demonstrate integrity and honesty, are passionate, innovative and strive for excellence 

Clearance Required:  Must be willing and able to obtain a Public Trust Clearance.

It would be great if you have these as well: ·

• Experience working directly with Department of Veterans Affairs customers / healthcare providers 
• Experience with health information exchange technologies or networks, specifically Oracle Cerner, CommonWell Health Alliance, eHealth Exchange, Carequality framework
• Experience working in customer support or help desk environment
• Skilled in MS Project, Power BI Reporting, Clinical Informatics

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our ITC community, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer great benefits – Competitive Paid Time Off, Medical, Dental and Vision Insurance, Identity Protection, Pet Insurance, 401(k) with company matching.

We invest in our employees – Every employee is provided with a stipend to invest in certifications, a master’s degree, or even a doctorate. We want you to grow as an expert and a leader and offer flexibility for you to take a course, a certification, or attend a conference. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard, we play hard. ITC is committed to injecting fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we have four season tickets to Nationals games that are available every month, we host happy hours, holiday events, fitness events, and annual celebrations. In alignment with our commitment to our communities, we host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

AAEO & VEVRAA

IT Concepts is an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and/or employees are based on merit, qualifications, competence and business needs, not on race, color, citizenship status, national origin, ancestry, , sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.

IT Concepts maintains a strong commitment to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure that our hiring practices align with these requirements.

As a part of our VEVRAA compliance efforts, [Company Name] has established an affirmative action plan that outlines our commitment to the recruitment, hiring, and advancement of protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary, and it will not impact your eligibility for employment.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to IT Concept Position- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” You can upload your resume and complete all the application steps. You must submit the application for IT Concepts to receive. If you need alternative application methods, please email [email protected] and request assistance.

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.