Executive Account Manager

The Executive Account Manager (EAM) will report to the CEO and play a lead role in the growth of TrustCommerce by developing wide and deep relationships with our top 25 clients.  They will also help add more products and services; all while achieving strong year-over-year growth.  As part of the Leadership team this position will play a key role in the development and implementation of our company strategy and provide input into strategic business growth, and improvement decisions. 

Responsibilities  

• Work with Account management, legal and other teams to help Cultivate, develop, extend, and maintain revenue-generating relationships within 25 revenue producing clients.
• Establish and maintain a positive rapport with focused group of partners and customers.
• Able to learn, and understand partners and customer’s products, services, and methods of accepting payments to foster solid, productive relationships.
• Presents new products, services, and/or partnerships as released; potentially assists with drafting, reviewing, and editing copy including documentation, periodical content, press releases, and other client-facing communication.
• Analyzes and assesses clients’ needs to recognize business opportunities and to provide creative, customized solutions.
• Maintains positive working relationship with clients and partners and influence at all levels within organizations. 
• Maintains comprehensive knowledge of all TrustCommerce and Sphere products and services including any changes within the payment processing industry.
• Maintains current knowledge of competitor activities and industry changes, and serves as an “expert,” providing information and recommendations to associates and senior management.
• Travels to client/partner sites as necessary perform presentations and/or develop and enhance relationships.

Requirements

• Must thrive in a fast-paced, dynamic, and diverse environment.
• Excellent written, presentation and verbal communication skills
• Detailed oriented team player with excellent interpersonal skills, good organizational, planning, and problem solving skills
• Ability to clearly summarize and consolidate complex information from multiple sources and professionally convey concepts verbally and written.
• Ability to plan and execute strategies and initiatives to promote profitability.
• Proficient in PowerPoint, Excel, Word, and Salesforce.
• Understanding of transaction processing, PCI DSS knowledge preferred
• Understand and adhere to organizational information security and regulatory compliance requirements.
• Broad, In-depth understanding of payments industry 
• Willing to go the extra mile.
• Self-starter and creative thinker with strong leadership skills, able to work independently with minimal supervision toward the achievement of personal and team goals. 
• Results oriented professional who is assertive, proactive, and highly motivated.
• Basic knowledge of marketing and communication concepts.   

Required Education and/or Experience

• 10-15+ years of experience in strategic partnership development and execution
• Bachelor’s degree required and MBA preferred
• Demonstrable project management experience

Work Environment/Conditions

This position offers the flexibility of a fully remote work environment, allowing you to work from the comfort of your home. However, please note that attendance at onsite meetings is required periodically to collaborate with the team and ensure effective communication. These meetings will be scheduled in advance, and attendance is expected to maintain alignment and progress on projects.

Position Type and Expected Hours of Work

This is a full-time position, Monday through Friday. Core office hours consist of an 8-hour workday. Depending on assigned responsibilities or projects, occasional night and weekend work may be required.

Travel/Location

This role requires travel, which could be up to 30% of the time, depending on project needs and client locations.

Benefits

Benefits

·       Health Care Plan (Medical, Dental & Vision)

·       Retirement Plan (401k, IRA)

·       Life Insurance (Basic, Voluntary & AD&D)

·       Paid Time Off (Vacation, Sick & Public Holidays)

·       Short Term & Long Term Disability

·       Training & Development

·       Wellness Resources

Note: Successful applicants must submit to a pre-employment background check and drug screen.

Disclaimer: The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

The total cash compensation for this position can be up to $250,000, which includes both the base salary and potential bonus

The base salary range represents the anticipated low and high end of the Sphere salary range for this position. Actual salaries will vary and be based on various factors, such as qualifications, skills, competencies, and proficiency for the role. The base salary is one component of Sphere’s total compensation package for employees.

All your information will be kept confidential according to EEO guidelines.