ICT Senior Salesforce Administrator

Overview

Since our founding in 1994, Prosci has been laser-focused on change. By combining our deep understanding of people with a proven methodology rooted in the creation of the ADKAR® model, we’ve helped countless people and organizations thrive. Our solutions empower customers with lasting change resiliency through a unique blend of training, advisory services, and licensing options, including Kaiya, our AI change management coach.  

At Prosci, we are a purpose-driven organization full of passionate, curious, and results-oriented people. Working at Prosci means being part of a dynamic team that is dedicated to our purpose of creating a world where change is done right. Join us and be part of a global culture that thrives on continuous learning, growth, and making a difference. 

This position is responsible for administering the core Salesforce and enterprise-wide systems at Prosci.  You will provide leadership, development and support to the various systems interfaces that are needed to integrate information from Prosci’s enterprise systems. This role will report directly into our Senior Manager, Technology Operations.

Key Responsibilities

• Responsible for maintaining the core enterprise-wide systems including updates, enhancements, building reports, managing dashboards, workflows and security.
• Recommend and implement solutions that balance user needs, business needs and processes and technical solutions.
• Develop and implement enterprise Salesforce information management and systems interfaces based on business needs and technical feasibility either directly or in partnership with other departments and third-party providers.
• Work on other ICT projects as assigned.
• The role will be blended between a Salesforce Administrator and a Salesforce Developer.

Requirements

Candidate Profile

Competencies

• Strategic Mindset: Ability to understand business objectives and translate them into Salesforce solutions, aligning technology with organizational goals.
• Collaborates and Balances Stakeholders: Effective communication and interpersonal skills to collaborate with cross-functional teams, gather requirements, and manage relationships with business users, developers, and management.
• Optimizes Work Processes - Continuous Improvement: Proactive mindset to continuously enhance experience, Salesforce and system performance, user business processes evaluation and optimization.
• Drives Work, Decision Quality - Leadership and Mentorship: Demonstrating leadership qualities to guide and mentor junior administrators or team members, providing guidance, support, and sharing best practices.

Technical/Functional Skills

• Technical Proficiency: Demonstrating a high level of expertise in Salesforce administration, configuration, customization, and integration.
• Problem Solving: Strong analytical skills to identify issues, troubleshoot problems, and develop effective solutions in Salesforce implementations.
• A strong foundation in Salesforce administration and configuration is essential, including proficiency in areas such as user management, security settings, data management, workflow automation, reports and dashboards.
• Salesforce Configuration: Proficiency in configuring and customizing Salesforce objects, fields, page layouts, record types, validation rules, formulas, workflows, process builder, flows, and other declarative tools.
• Data Management: Skill in data import/export, data cleansing, data migration, and maintaining data integrity within Salesforce using tools like Data Loader, Data Import Wizard, and third-party data integration tools.
• Salesforce Automation: Ability to automate business processes using Salesforce automation tools.
• Salesforce Integration: Knowledge of Salesforce integration options and experience in integrating Salesforce with other systems using tools like Salesforce Connect, middleware platforms, and third-party integration tools.
• Salesforce Lightning Experience: Familiarity with Salesforce Lightning Experience and proficiency in leveraging its features and components to enhance user experience.
• Troubleshooting and Problem-Solving: Ability to diagnose and resolve issues related to Salesforce functionality, data integrity, system performance, and user inquiries through effective troubleshooting and problem-solving techniques.
• Salesforce Release Management: Experience in managing system updates, and upgrades, including sandbox management, change set deployments, and release testing.
• Business Process Analysis: Skill in analyzing and evaluating business processes, identifying opportunities for improvement, and implementing solutions within Salesforce to optimize workflows and enhance productivity.
• User Training and Support: Proficient in providing user training and support to ensure smooth adoption and usage of Salesforce, including creating user documentation, conducting training sessions, and addressing user queries and issues.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology or related field, OR 5 years of direct, dedicated Senior Systems Administration and salesforce admin experience.
• 3-5 years of experience as a Salesforce administrator, preferably in progressively responsible roles.
• Understanding of all Salesforce declarative concepts including data models, relationship structures, Flows, validation rules, case management.
• Proven ability to analyze complex issues, diagnose problems, and provide effective solutions within the Salesforce ecosystem.

Preferred

• Experience in managing complex Salesforce implementations, working with cross-functional teams, and handling diverse business requirements is highly valued.
• Salesforce Certified Administrator

Additional Information:

Travel Requirements: This role requires travel 2-3 times per year to our headquarters for team meetings.

Work Location: Remote or hybrid

Base Compensation: $75,000 - $90,000 is the projected range of annual base salary for this role depending on the candidate’s overall qualifications and experience. You are also eligible to receive bonus and benefits.

Benefits: Through our experience and strategic focus on the people side of change, we know that by taking care of our people, we are taking care of our business. In addition to the compensation detailed above, we offer comprehensive wellness benefits, including generous flexible paid time off, holidays and volunteer time, medical, dental, vision, long-term and short-term disability programs, life insurance, pet insurance, 401k with company matching, and access to LinkedIn Learning.  Our “mostly virtual” culture is vibrant with many opportunities to collaborate with colleagues from around the world, get involved in employee-led interest and resource groups, and to meet up with team members at in-person local or market-wide events.  

We hope you're interested in making a difference with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. Prosci is an equal opportunity employer that is committed to inclusion and diversity.  Employment opportunities at Prosci are available to all applicants, without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. You can learn more about our efforts to build a more inclusive, equitable and diverse organization: https://www.prosci.com/about/dei. 

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