Implementation Engineer - (Remote US)

Who we are

Panaseer is a unique business that is changing the face of enterprise security. 

As a scale-up at the intersection of data science and big data technology, our Continuous Controls Monitoring platform (CCM) pioneered a new market category in the rapidly growing security sector. CCM enables global organizations to better protect themselves from cyber-attacks by ensuring their cybersecurity defenses are fully deployed and working effectively at all times.  

Panaseer has grown rapidly over the past decade and won numerous industry awards, most recently being recognized by the World Economic Forum as a 2023 Technology Pioneer helping to solve the world's most pressing issues. We are also included in three 2023 Gartner Hype Cycles Reports for Security Operations, Cyber Risk Management, and Workload and Network Security.  

The company's continued growth is built on our shared values, which shape how we treat one another and the decisions we make. We want everyone at Panaseer to feel empowered to be authentically themselves, engage their curiosity and work together to create something truly unique. 

Role and Responsibilities

Contribute to Panaseer’s technical delivery; primarily helping to deliver exceptional, predictable customer value. 

• Support customer engagements from a technical point of view, be the Panaseer product expert 

• Deliver according to technical best practice; guiding our customers towards technically elegant solutions 

• Take ownership of work and pride in delivering first class customer service and value 

• Anticipate and address potential issue before they are widely recognised 

Requirements

Who you are

You will have experience with: 

• Engaging with customers at all development stages; implementation, onboarding and adoption  

• Problem solving to identify root causes and propose fixes to technical issues 

• Working with technologies such as Hadoop, Snowflake, AWS, Git, NiFi and Unix / Linux environments 

• Collaborating with the other teams eg product, CSMs, engineering to drive change improvements 

Desirable skills: 

• SQL and familiarity with data analysis methods 

• Ability to deploy and configure a technical product to suit customer requirements  

• Ability to prioritise and organise tasks  

• Excellent communication skills  

• Ability to work in teams and independently as required 

• Interest in learning new technologies and domains  

• 2+ years of work experience in customer delivery, technical delivery or software development 

Salary range

$80,000-90,000

Benefits

At Panaseer, we strive to enable the best environment and atmosphere

• An annual leave allowance of 25 days per year 

• Competitive salaries including equity options  

• 401k 

• Private Health insurance for you and your family 

• Life and income protection insurance 

• We are currently offering a productivity allowance to support remote working ($100 per month tax free) 

• Access to benefits market and employee discounts 

• In-house online wellbeing coaching support  

Diversity  

Panaseer is an equal employer, committed to encouraging diversity and eliminating discrimination in both its role as an employer and as a provider of services. Our aim is that our staff are truly representative of all sections of society and work in an environment where everyone is respected and able to perform to the best of their ability. Our policy is to provide equality and fairness for all in our employment and in our provision of services and not to discriminate, or favour, on the grounds of race, colour, religion, gender identity, sex, sexual orientation, pregnancy, nationality or national origin, ancestry, citizenship, age, neurodiversity, marital status, parental status, disability, medical condition, physical appearance or socio-economic status.  

Accessibility - If you require assistance in applying for open positions please contact [email protected].