Implementation Manager

Come be a part of a rapidly growing company revolutionizing patient engagement, intake, and patient payments space.

Health iPASS is committed to delivering a better experience for patients and better revenue for healthcare clients nationwide. Our innovative product suite is designed to engage at every step of the patient journey, from pre-arrival to final payment. Throughout the process, we provide patients with peace-of-mind through price transparency, so they know what they owe. Health iPASS is committed to delivering better check-ins for patients and better revenue for medical practices. Health iPASS recently became part of Sphere Commerce, a Waud-capital backed payments company serving a majority of the Health Systems in the country and processes over $30B in payments annually.

JOB DESCRIPTION

Under the direction of the VP of Product, the Implementation Manager will build and maintain trusted relationships across a portfolio of accounts through project planning, proactive client communications, and solution remediation. In this role you will consult with clients on behalf of Health iPASS to address their needs and goals. The goal of this role is to understand each customer’s pain points, build solutions to solve them, and provide continuous feedback both internally and externally to improve the product features / functionality.

We strive to create a workplace culture in which individuals can be their authentic selves while working towards our company mission. We don’t solely search for perfect candidates; we look for candidates that are invested in helping us improve while also improving themselves.

ESSENTIAL FUNCTIONS

• Define targets and milestones while leveraging project management tools to appropriately manage client expectations around the Health iPASS platform and drive overall client performance
• Engage multiple client stakeholders across various leadership roles to ensure the Health iPASS platform both improves and augments existing workflows and processes
• Understand Health iPASS system functionality and capability including integration components to provide guidance on best utilization
• Advise clients on communication and deployment strategy to promote maximum adoption starting from initial Go-Live
• Measure and trend client progress while assessing opportunity areas to leverage in new product development
• Directly manage multiple accounts through proactive client engagement with regularly recurring touch-points to enhance platform utilization and adoption
• Plan and support rollout of new releases, including but not limited to training end-user and leadership teams
• Work cross-functionally with Health iPASS sales, product, and client management teams to define, design, build and release revolutionary Patient Engagement products

Up to a maximum of 50% travel primarily for go-lives. This would be at max about 2 trips a month 2-3 days each.

Requirements

• Project management experience with software implementations
• Excellent communication and presentation skills necessary
• Experience working closely with executives
• Adhere to both written and verbal processes
• Business results oriented
• Ability to articulate technical information to non-technical clients
• Comfortable in a fast-paced startup environment
• Ability to learn quickly
• Creative problem-solving skills
• Knowledge and skills related to SaaS
• Understand and adhere to organizational information security and regulatory compliance requirements.

MINIMUM QUALIFICATIONS

• Bachelor’s degree, or equivalent education and/or work experience
• 3+ Years ofCustomer Success Manager/Implementation Manager/Technical Project Manager Experience
• Experience in healthcare/patient engagement industry

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

Note: Successful applicants must submit to a pre-employment background check and drug screen.

Disclaimer: The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Annual base salary range from $85,000 to $100,000 plus Bonus

The base salary range represents the anticipated low and high end of the Sphere salary range for this position. Actual salaries will vary and be based on various factors, such as qualifications, skills, competencies, and proficiency for the role. The base salary is one component of Sphere’s total compensation package for employees.

All your information will be kept confidential according to EEO guidelines.