Implementation Manager (SaaS/Fintech)

As an Implementation Manager at Corcentric, you will join a driven, collaborative team within an ambitious, entrepreneurial global organization. You will lead customer through solution implementation following our implementation methodology, with a focus on achieving business objectives, being ultimately responsible for successful outcomes. You will apply your technical, product and business knowledge to drive the implementation process and strengthen customer relationships.

Key areas of focus

·         Seamless transition of projects from the Sales Team

·         Establishing project goals tied to customer value creation

·         Creation and management of project plan and overall project governance

·         Provide project leadership to Solution Consultant, Integration, Change Management and Advisory Teams

·         Drive solution adoption

This position reports to the Director, Professional Services within our Professional Services department, and focuses on solution adoption and revenue attainment, creating value for our customers by successfully delivering projects on time and within budget. If you enjoy the ability to work cross-functionally to achieve impactful, measurable outcomes, and are looking to build a career with a leading Global Financial Technology organization – look no further!

As an Implementation Manager, you’ll be responsible for:

• Delivering projects on time and within budget to meet revenue attainment goals
• Establishing project governance and reporting mechanisms
• Setting communication cadence, leading program status meetings and customer executive steering committees
• Managing associated tasks and budgets, driving internal and external resources, addressing issues, anticipated dependencies, and potential delay, as well as identifying and pursuing escalation paths to achieve resolution
• Ensuring cross-functional coordination and communication to streamline customer efforts and avoid duplicate efforts, redundant or superfluous workflows
• Updating methodologies, best practices, and processes to continuously improve customer experience quality and service delivery efficiencies
• Achieving customer success and satisfaction by developing a thorough understanding of the customer’s business objectives, effectively communicating objectives internally, ensuring high quality deliverables, and prioritizing excellent customer relationship management
• Utilizing customer insights to strengthen relationships by expanding our footprint of products and services
• Challenging functional and technical teams to provide the best solution, not necessarily the easiest solution
• Establishing and communicating best practices for project management, leading collaboration across practice area Project Managers

Requirements

You’ll need to have:

• A Bachelor’s degree, along with experience as a Project Manager leading software solution implementations  
• Experience with strategic sourcing, procurement, invoice automation or payment solutions within a procurement-focused or consulting organization 
• Experience consulting directly with customers, managing SaaS (Software as a Service) projects, with the ability to manage multiple projects and customers simultaneously 
• Experience with web-based collaborative project management tools (Microsoft Project, Smartsheet’s, Monday, etc.) 
• Demonstrated ability to create solution delivery methodologies and governance models
• Demonstrated ability to interact with C-Suite Executives professionally, leading executive committees and communicating escalations  
• Excellent verbal and written communication skills  
• Ability to develop and communicate strategy, as well as design and execute plans to achieve strategic customer goals
• Ability to work in a fast-paced, self-directed entrepreneurial environment 
• Time-management, decision-making, problem resolution and creative thinking skills 
• Initiative, drive, willingness to learn, and the ability to innovate  
• Comfortable experience with Microsoft Excel, PowerPoint, SharePoint and Teams 
• The ability to travel up to 20% to Corcentric offices and customer sites

(We want to make sure you’re set up to succeed, and we view these as the critical skills you’ll need to achieve great things at Corcentric!)

It’s great if you also have:

• Project Management Professional (PMP) Certification, or similar
• Order-to-Cash knowledge and experience

(Psst…Don’t worry if you don’t check all these boxes… we view this as helpful experience that can shorten ramp-up time!)

 About Us

Corcentric is a global provider of business spend management and revenue management software and services for mid-market and Fortune 1000 businesses. Corcentric delivers software, advisory services, and payments focused on reducing costs, optimizing working capital, and unlocking revenue.

We achieve success by exemplifying our core values in the way we work, communicate, and collaborate:

• Do the Right Thing
• Embrace + Drive Change
• Be Empowered
• Be Relentlessly Focused on the Customer

Benefits

At Corcentric, we know that the hard work of our employees is what drives the success of our organization. We care about who you are and what you value, both inside and outside of work.

Within our organization, you will have the opportunity to work with smart, collaborative team members and approachable leaders. Our down-to-earth, solutions-oriented culture means you'll have the opportunity to get hands-on with interesting work projects and be able to draw a short line from your contributions to business impacts. We prioritize professional development and encourage cross-functional promotional opportunities to enable you to reach your career goals. We have been in business for over 25 years and are thrilled to be actively growing and scaling our teams accordingly - it's an exciting environment and a great time to join.

We also recognize the importance of work-life balance and want to support your efforts to take care of your health and well-being and the health and well-being of those who depend upon you. In support of this, we are proud to offer a comprehensive benefits package to our full-time team members, including:

• Generous annual paid time off program that increases with tenure
• Nine paid holidays plus an annual personal holiday to recognize or celebrate an occasion that is important to you
• An annual paid day off to volunteer for causes that are near and dear to you
• Paid maternity, paternal/secondary caregiver, and adoptive parent leave
• Company-paid life and disability insurance
• 401k program with a company match
• Medical insurance plan options ranging from a traditional PPO to High Deductible Health Plan options that feature a company HSA contribution
• Dental plan – including orthodontia coverage
• Vision plan – including discount for LASIK surgery
• All medical, dental, and vision insurance plans are available from the first of the month following your start date – no extended waiting period to be eligible!
• A no-cost Employee Assistance Program - 24/7 access to confidential counseling services and a wide range of additional support and professional services

Our roles require routine use of standard office equipment, such as computers, keyboards, printers, phones, and filing cabinets. You may need to type, reach, and lift office materials of a reasonable weight. Travel may also be required based on job responsibilities and business needs.

Corcentric does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.