Implementations Coordinator

“I’m transforming new LEAP users into highly productive practitioners almost every day.”

Implementations Coordinator, Remote (US)

ABOUT LEAP

LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market-leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium-sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland, and New Zealand, you’ll find yourself in good company here.

The Implementations department is responsible for extracting and transferring data from legal software systems to the LEAP product range, onboarding and training of all new LEAP clients. The department is not only responsible for the technical aspects but also manages client’s expectations in relation to data collection, data migration and LEAP delivery/installation.

WHAT YOU'LL DO

• Project Manage the implementation process for all implementations used for on-boarding
• Provide advice and guidance on projects when required
• Ensure that standard deliverables for all projects are met
• Identify & resolve issues, complaints, and enquiries from Clients
• Communicate with local management team & staff in relation to the Implementations Team
• Establish implementation / project goals and priorities
• Ensure that quality standards are met for all Implementations
• General Troubleshooting
• Scheduling Training Sessions for clients with external Partner Network Consultants
• Maintaining the data transitions calendar
• Collection of Legacy data when required
• Data probes of Legacy software systems
• Maintaining Implementations department documentation
• Performing Compliance checks on client workstations and providing recommendations on next steps to reach full compliance before scheduled Implementation

WHAT YOU'LL BRING

• Exposure to cloud-based software sector within the Legal industry either from a financial or file management perspective
• Experience in project managing and leading implementations of software packages

• Demonstrable experience in conversions of cloud-based software solutions
• Excellent communication skills and an ability to listen, understand and recommend solutions
• Demonstrable ability to work under pressure, and be flexible and adaptable in a changing environment
• Ability to work both autonomously and within a team environment
• Basic technical knowledge of software systems – Legal industry knowledge will be a bonus
• Strong in the use of entire MS Office Suite of Products (especially Excel).
• Experience of the LEAP cloud product would be an advantage
• Demonstrable organizational and time management skills as well as the ability to meet deadlines

WHAT YOU'LL GET

• Medical, Dental and Vision Plans Available.
• 401k with Company Matching Program.
• Staff Events.
• Employee Assistance Plan.
• Unlimited PTO.
• Company Shares Opportunity.
• We are a certified Great Place to Work!
• Salary range: 65-70K base, plus a quarterly targeted bonus (Please note: Base is related to experience and location)