Instructional Design & Training Specialist

CNSI and Kepro are now Acentra Health!  Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. 

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector. 

Acentra is looking for an Instructional Design and Training Specialist  to join our growing team.

Job Summary:

The Instructional Design and Training Specialist manages a cross-functional training team. They may interact closely with internal staff and external vendor partners to effectively balance multiple content development workstreams. The Specialist is responsible for writing and editing the learning content for end-user training and creating job aids and documentation.

Job Responsibilities:

• Provide Acentra Health Program Director, Client Training Manager, or Acentra Health Learning Director with project and content development expertise and management.
• Manage 1 - 3 Instructional Designers and 20+ courses developed according to the scope and plan.
• Manage one or more workstreams.
• Support logistics and delivery of training for 5000+ end-users during 24/7 training deployment
• Plan and manage the day-to-day activities of team members, including prioritization of work, development and execution of 1000+ work plan tasks, coordination of resources, and meeting plans
• Ensure high quality of deliverables as identified.
• Review final Acentra Health Product training for identified accuracy and completeness.
• Escalate non-resolved issues to the Acentra Health Program Director, Client Training Manager, or Acentra Health Learning Director.
• Report completion of work plans for outstanding work, issues, and risks weekly to the Acentra Health Program Director, Client Training Manager, or Acentra Health Learning Director.
• Conduct weekly team meetings to discuss team and training-related activities, issues, change, communications, and updates.
• Work with other teams to coordinate team activities with other instructional design teams to integrate work and instructional design, build, testing, and delivery.
• Support training registration progress, check for registration errors, answer user questions and update reminder communications.
• Monitor Trainers in the classroom and escalate issues as necessary   
• Support storing and maintaining learning content such as lesson plans, tip sheets, exercise booklets, user guides, etc. 
• Ensure data in the master training environment is available, accurate, and ready to support the delivery of all training sessions.
• Work with the Application team as required.
• Learn assigned Acentra Health application/system and applicable Acentra Health/Client clinical and operational workflows. 
• Manage the development and implementation of training programs for the assigned applications and impacted end users.
• Act as a resource to aid in eLearning course development, ongoing new hire education, go-live/end-user support, demonstrations of the system, and other duties pertinent to onboarding & training. 
• Participate in workflow design and system build sessions to gain an in-depth knowledge of the system functionality and rationale for the workflow designs. 
• Prepare and maintain documentation and all course materials for role-based education. 
• Build, maintain and prepare training environments for training classes. 
• Work with Trainers to deliver end-user training. May be assigned to manage a team of matrixed support, such as Trainers who also present training.

Requirements

Required Qualifications/Experience

• Bachelor's Degree or Experience in lieu of minimum education requirement will be considered
• Minimum of five (5) years assessing training needs and planning, implementing, and evaluating education and training programs in the field of health care,
• Minimum of Three (3) years of that experience in a management role developing and providing technical and end-user training in the fields of healthcare, medical bill processing or healthcare call center operations (may overlap with other experience) medical bill processing or healthcare call center
• Minimum 5 years of experience creating instructor-led training.
• Minimum of 3 years experience with systems application training such as healthcare applications (EHR, CRM, other billing software)
• Minimum of 3 years of experience with basic Project Management
• Minimum of 3 years of eLearning authoring tools such as Articulate Storyline, Camtasia, Captivate, or Lectora

Preferred Qualifications/Experience:

• Master's Degree
• Eight years of experience in education/staff development and/or a clinical area, preferably a combination of both clinical experience and education.
• Eight years of experience creating instructor-led training.
• Experience with the Product suite of healthcare applications.
• Prior go-live training delivery experience.
• Training environments build experience.

Benefits

Why us? 

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes. 

We do this through our people. 

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career. 

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.  

Compensation 

The pay range for this position is $83,600- $113,900

“Based on our compensation program, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.” 

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at Acentra.com/careers/

EOE AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.