IT Tech Support

✨ About Intellectual Point (Business Description):

Intellectual Point is a leading next-generation IT training company. Our training programs are designed with an emphasis on learning by preparing busy professionals with the skills and certifications needed to be successful in the IT industry. The school’s areas of expertise include Cyber Security & Cloud Computing, Networking Wireless, and Data Center, Big Data, IoT & Data Science, Project Management, Agile, DevOps & ITSM, Artificial Intelligence & Machine Learning, Deep Learning & Cognitive Computing. Intellectual Point provides flexible schedules to meet the needs of our customers, with a focus on student success and client satisfaction with our training.

📌 Role Details:

Student Admissions Counselor - Military Programs

Intellectual Point is seeking a highly motivated and enthusiastic Student Career Advisor to join our enrollment team. Career Advisors will play a crucial role in supporting students, veterans, VRE Counselors, and other agency counselors  seeking to enroll students in high-tech certification programs. Your mission is to guide them through the admissions process, ensuring an efficient effective and customer focused transition into educational opportunities that align with their goals.

💸 Started Salary Range: $50k-70k, negotiable based on experience & abilities.
😊 Status: Salaried, Exempt position with no overtime.
📆 Desired Hire Date: Sep 16, 2024 or earlier if possible
📌 Location: Remote Position with limited travel. Requires adequate remote office space with internet access.
💖 Benefits: This position is eligible for company benefits to include health insurance, paid holidays and paid time off (PTO) after a 90-day probation period. Terms and conditions for positions within Intellectual Point are provided in the offer letter.

🌐 Responsibilities:

Student Engagement and Guidance:

• Assist prospective students in understanding high-tech certification programs, admission requirements, and programs/opportunities available to them.
• Provide personalized counseling to help students make informed decisions about their educational journey.
• Assist students in aligning their educational choices with high-demand tech fields.

Agency and Counselor Partnerships:

• Establish strong relationships with state offices, workforce development agencies, and vocational/educational counselors.
• Leverage these partnerships to identify potential candidates and promote high-tech programs.
• Participate in workshops and events to showcase school programs and the benefits.
• Collaborate with counselors and agencies to streamline the enrollment process.

Enrollment Process:

• Evaluate applicants’ qualifications, transcripts, and relevant experience.
• Conduct interviews or informational sessions to assess candidates’ readiness for high-tech programs.
• Facilitate the enrollment process, including course selection and registration.
• Provide ongoing support to enrolled students throughout their educational journey.
• Ensure compliance with state, federal, and school policies with the enrollment process and inform students of appropriate requirements based on their funding.

🗝️ Key Qualifications:

• Bachelor’s degree in a relevant field (e.g., education, counseling, military studies). Work experience may be considered in lieu of a degree.
• Experience working with special populations, to include veterans, military personnel, dependents, or VRE beneficiaries preferred.
• Strong communication skills and empathy.
• Knowledge of high-tech certification programs and their benefits.
• Passion for post-secondary education and importance for escalating careers.
• Military Experience Bonus:
• While not mandatory, military experience or affiliation is considered a bonus for this role.
• Veterans with relevant tech backgrounds are encouraged to apply.
• Familiarity with education benefits programs (state or federal programs), and military service benefits and requirements preferred but not required.

✅ Remote Role Expectations

Must be able to perform all job requirements with or without reasonable accommodations. Must be able to operate personal equipment and apply established protocols in a timely manner. Must access, input, and retrieve information from technology devices, and communicate with other to accomplish job requirements. While standard hours are 9:00AM – 6:00PM Monday – Friday EST, may be required to work outside of those hours based on institutional needs or student operations throughout the year.