Lead Coach Liaison (Contract)

The Opportunity

We’re the creator of BetterSleep: the app that has helped more than 65 million people sleep and feel better across the globe. The app features a tool to track and record your sleep, over 100 ambient sounds, relaxing music, guided meditations and sleep stories, all available in over 6 different languages! Our mission is to help people change their lives with a better night's sleep. 

Who are we and why should you join us?

• We are taking sleep to the next level. We combine quality content, cutting edge technology, and data-driven product development to constantly learn, iterate, and improve. 
• We are relentless in our pursuit of excellence, always challenging the status quo and discovering new ways of doing things with the goal of always serving our users better;
• We are a community that grows together - both professionally and personally;
• Our team is agile, allowing each employee to make a real impact from day one. 
• We invest in the well-being and professional development of our team, because we recognize that business growth and individual growth go hand in hand. You will grow quickly and be challenged every day.  Join us!

What are we looking for?

BetterSleep coaches are accountability partners who guide members to recognize their strengths, motivations, and lifestyle changes needed for better sleep and overall well-being. They leverage their unique approach—whether through mental health coaching, hypnosis, or other methods—within a structured coaching framework to address each member’s sleep challenges effectively.

We are seeking a Lead Coach Liaison to serve as the primary point of contact for our independent contractor sleep coaches. In this role, you will be responsible for identifying and onboarding new coaches to our platform and providing ongoing guidance and support to our coach community. You will act as the main point of contact for coach escalations. You will also collaborate closely with our internal BetterSleep team to enhance our holistic coaching service, focusing on maintaining the quality of coach-client interactions and improving key performance indicators (KPIs). Additional responsibilities include working with our legal team, providing feedback to coaches, and handling other tasks as they arise.

Responsibilities:

• Recruit and onboard new coaches to the platform, ensuring they are set up for success
• Serve as the primary liaison between coaches and the internal team, addressing any escalations or inquiries
• Maintain high standards of coach-client interactions, utilizing quality KPIs for ongoing assessment of individual coaches and the coaching ecosystem as a whole
• Manage coach communications, ensuring smooth and consistent updates and guidance
• Create any necessary processes to streamline workflows and collaboration

• Ensure coaches adhere to BetterSleep sleep coaching guidelines and identify when to refer members to seek more support through therapy or other clinical intervention
• When applicable, review and update sleep coaching guidelines so they reflect best practices and learnings
• Work closely with the BetterSleep legal team to address any contract-related issues
• Collaborate with the BetterSleep team and provide feedback to help shape program and create the best experience for our coaching and client communities 

Requirements

• Fluent in English

• 5-8 years of experience in coaching and project management
• Experience leading a team and driving cross-functional collaboration
• Strong communication skills and the ability to manage escalations effectively
• Excellent communication and interpersonal skills to effectively guide and motivate coaches
• Proficiency with virtual communication tools (e.g., Zoom, Google Meet) 
• Experience working with independent contractors is a plus
• Ideally, the Lead Coach Liaison is a coach themselves and have the following qualifications we ask of our coaches:
• At least 2 years of relevant experience with 6 months of direct supervision
• Master’s degree in a psychology-related field OR a Bachelor’s degree with a coaching certificate from an NBHWC-approved program OR Bachelor’s degree with equivalent experience in counseling, therapy, or health coaching
• Experience working in health and wellness coaching, particularly in the area of sleep improvement

The range for this position is between 60$-70$/hour USD .

At BetterSleep we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.