Managed Services Project Manager

We are a leading Infrastructure and Security as a Service Solution Provider dedicated to empowering organizations with cutting-edge technology solutions. We are Microsoft’s #1 Ranked Cloud Solution Provider (CSP) in the US and provide a Microsoft Centric suite of Cloud solutions as well as providing Hybrid Datacenter solutions leveraging industry leading technologies such as Palo Alto, Nutanix, and IGEL thin device solutions at the endpoint.  Our comprehensive suite of services enables businesses to streamline their operations, enhance security, and drive innovation. We are seeking a highly motivated and experienced Project Manager to join our dynamic team and focus specifically on our Managed Services onboarding and projects. 

Description  

As a Managed Services Project Manager, you will be responsible for the smooth transition of clients to Managed Services, as well as leading high priority internal projects for Coretek. This project manager will have a crucial role in managing the onboarding process from beginning to end. You will collaborate with cross-functional teams, manage resources, and ensure that client onboardings are done on time, within budget and with a focus on a great customer experience. This role requires a combination of technical knowledge, project management skills, and leadership abilities. This individual will oversee delivery quality and own the success for all managed services onboardings.  

The successful applicant will have the opportunity to apply and grow their skillset, work with a motivated and innovative team and engage with a wide range of internal and external stakeholders.  

Job Responsibilities

The Project Manager is responsible for all aspects of the onboarding process for multiple onboardings from medium to high complexity. Onboarding projects typically expand across multiple lines of business and technologies including, but are not limited to: Azure, SOC/SIEM, Palo Alto, Unified Device Management, Azure Virtual Desktop and more.  

Additional Responsibilities include:  

• Build and lead project teams, assigning tasks and responsibilities. 
• Ability to lead and manage multiple onboardings concurrently. A typical project manager has an average of 5-8 onboardings at a given time depending on size and complexity.  
• Foster a collaborative and positive work environment 
• Develop detailed project plans to monitor and track financial and schedule progress 
• Ensure the onboarding and any projects assigned meet all its objectives and goals within the agreed-upon timeframe and budget.  
• Collaborate with different teams across the organization and promote a culture of continuous improvement 
• Establish and maintain clear communication channels with stakeholders while managing stakeholder expectations and customer satisfaction. 
• Provide the appropriate level of Executive and Project Team level status reporting and updates 
• Ensure onboardings and projects are delivered on-time, within scope and within budget 
• Ensure resource availability and allocation for both customer/external and Coretek resources 

• Hold customer, external, and Coretek resources accountable to their project commitments and escalate to Customer and Coretek management as needed when onboarding and / or project success is at risk 
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques and create appropriate change requests when applicable.  
• Manage onboarding and project issues, risks and dependencies 
• Use and continually develop leadership skills 
• Perform other related duties as assigned 

Requirements

• Bachelor's Degree in appropriate field of study or equivalent work experience 
• 3-5 years of proven experience in Project Management 
• Though comprehensive and extensive technical experience is not a requirement; experience and knowledge managing projects specifically in the areas of infrastructure, security, cloud (Azure), desktop virtualization (Citrix, VMWare, AVD) and O365 is preferred.   
• Experience working within a Managed Services Provider is preferred. 
• Excellent client-facing and internal communication skills 
• Strong presentation skills  
• Proficient in Microsoft Office and Project or similar project management tools 
• Ability to Develop and Track Project Financials 
• Proficiency in risk management  
• Ability to adapt to changing project requirements and priorities. 
• Project Management Professional (PMP) certification is a plus. 
• Experience managing projects Waterfall methodologies, Agile methodologies is a plus.  

• Scrum Master (SSM or CSM) certified is a plus.