Microsoft Dynamics CRM Functional Consultant

As a Dynamics CRM Functional Consultant you can expect to…

• Conduct meetings/workshops with subject matter experts and other stakeholders 
• Produce base level gap analysis; Validate business requirements as they relate to the client 
• Actively participate in discussions with client and project teams during Project Design meetings; Document business process flows and requirements 
• Configure various modules of D365 CRM in addition to testing functionalities, creating workflows and managing security roles and privileges to meet cross functional requirements 
• Work with clients to help develop new business processes that leverage D365 CRM best practices 
• Advise client key users who are responsible for managing and delivering D365 CRM related services to their teams   
• Use proven methodologies to deliver successful projects   

You're great at...

• Multitasking, being flexible & paying close attention to detail 

• Working in a highly collaborative team environment 

• Holding yourself and your team accountable for delivering the highest quality work 

• Resolving client conflicts and/or escalated issues while maintaining composure in a stressful situation 

• Learning new concepts quickly and thoroughly 

• Promoting the mission and values of HSO

Requirements

• Bachelor’s degree required in Computer Science, Business Administration, MIS or related field 
• 2+ years of experience implementing recent versions of D365 CRM and consulting experience working in a client-facing role 
• Demonstrated understanding of the functional capabilities and limitations of D365CE 
• Hands-on experience with multi-phase, enterprise wide D365CE implementations 
• Proficiency in requirements analysis while utilizing techniques such as User Stories, Use Cases, Prototypes, Interviews, and Storyboards 
• Experience developing Business Requirement Documents (BRD), Functional Requirement Documents (FRD), and System Requirement Specifications (SRS) 
• Strong analytical, presentation, documentation, and inter-personal skills 
• Ability to travel to client sites as necessary  
• Understand client needs and requirements, and able to map them to the solution. 
• Demonstrated ability to perform configuration and base customizations in D365CE solution 

Benefits

We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.

HSO is an Equal Opportunity Employer.

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