Operations Manager

The Operations Manager at The Willows Communications is responsible for overseeing the organization's daily operations, ensuring that the company runs smoothly and efficiently. This pivotal role involves strategic planning, resource management, and fostering a culture of continuous improvement to achieve both operational excellence and overall business success.

Responsibilities

• Develops and implements operational policies and procedures to enhance efficiency and effectiveness across all departments.

• Manages day-to-day operations, ensuring that projects and services meet quality standards, timelines, and budgetary constraints.

• Leads and motivates a diverse team, conducting performance evaluations, providing coaching, and fostering professional development.

• Analyzes operational data and key performance indicators to identify trends, challenges, and opportunities for improvement.

• Works closely with cross-functional teams to align operations with the overall business strategy and goals.

• Ensures compliance with industry regulations, safety standards, and company policies to mitigate risks and promote a safe working environment.

• Monitors and manages budgets for operational functions, optimizing resource allocation and cost control.

• Facilitates effective communication and collaboration among departments to enhance operational workflows and achieve organizational objectives.

• Leads initiatives for process improvement, innovation, and the adoption of best practices within operations.

• Prepares and presents operational performance reports for senior management, highlighting achievements and strategic recommendations.

Embodies the company’s mission and values, promoting a culture of teamwork, integrity, and customer focus.

Requirements

• Bachelor’s Degree in Business Administration, Operations Management, or a related field; Master’s Degree is an advantage.
• Minimum of 5 years of experience in operations management or a related field, with a track record of successful leadership.
• Strong understanding of operational processes, performance metrics, and quality assurance practices.

QUALIFICATIONS:

• Exceptional leadership and team management skills, with the ability to inspire and drive accountability.
• Strong analytical and problem-solving abilities, able to derive insights from data to inform decision-making.
• Excellent communication and interpersonal skills, with the capability to engage effectively with various stakeholders.
• Proven ability to manage multiple projects simultaneously while adhering to deadlines and achieving desired outcomes.
• Proactive and strategic mindset, focusing on long-term goals and continuous improvement.
• Proficiency in operations management software and Microsoft Office Suite.
• Flexibility to adapt to changing priorities and operational demands.
• Experience with process improvement methodologies (e.g., Lean, Six Sigma) is a plus.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Family Leave (Maternity, Paternity)
• Training & Development