Partnerships Manager, Luxury Travel

Company Overview

Zicasso is a leading luxury travel company connecting discerning travelers with the world’s top travel specialists who design personalized, life-enriching trips. With unsurpassed local knowledge and reputable in-country connections, our destination experts curate unique, exclusive experiences tailored to travel interests, from culinary journeys to cultural heritage tours, romantic escapes, family-friendly adventures, and more.

Our esteemed clientele includes a Pulitzer Prize winner, Olympic cyclists, C-level executives, Academy Award recipients, and anyone seeking unforgettable, custom trips. Zicasso was selected "Best in Travel" by TRAVEL+LEISURE magazine and is regularly featured in The New York Times, The Wall St. Journal, The Washington Post, BBC, MSNBC, CNN, Fodor's, Frommer's, and more. Our thousands of 5-star reviews are a testament to the unforgettable, life-enriching travel experiences we design for our travelers.

Our entire team is fully remote and spans across five continents. And we're growing!

We value a dynamic and progressive work environment that encourages innovative ideas and recognizes individuals who exhibit creativity, initiative, and hard work. We welcome applicants who are motivated by the opportunity to continuously learn and grow with us, and who are eager to contribute to our company culture. We are seeking individuals who thrive in a dynamic, high-performance work setting and are excited to contribute to the success of our team.

For more information on our company, visit www.zicasso.com.

The Role

Currently, we are looking for a highly-motivated Partnerships Manager who embodies an entrepreneurial spirit and has a passion for international travel.

This role will be responsible for coaching our travel company partners (specifically travel specialists/tour companies located around the world) to achieve higher levels of sales conversion and efficiency, resulting in higher revenue for the company overall. The role involves:

1. analyzing sales performance,
2. one-on-one coaching of our partners on best practices for higher sales performance, and
3. helping to develop and evolve sales best practices, using Zicasso’s data-driven methodologies.

Our network of travel specialist partners is comprised of the world’s best boutique tour companies, each one carefully pre-qualified by us. This role is key to driving the mutual growth of our shared sales.

This is a fully-remote, full time position, working from home, at a location within USA.

There is some flexibility in your work hours but it is required to overlap with California, eg. until 4pm Pacific Time Zone (GMT -8).

Key Responsibilities

• Conduct in-depth analysis of current travel specialist partners’ best practices and overall sales performance with the goal of increasing revenue
• Schedule and conduct video coaching calls to determine if a partner is adhering to Zicasso’s best practices and to create a monthly action plan for each partner with the goal of increasing their overall sales conversion
• Participate in the creation of best practices documents as well as the maintenance of the online learning center
• Develop processes for scaling partner training through e-learning combined with personal coaching. E-learning curriculum might include consultative selling, up-selling techniques, best practices, Zicasso’s software features, etc.
• Help Zicasso build genuine, lasting relationships with our global network of travel specialist partners
• Work with our partners to ensure they deliver the best customer experience, sales performance, and adherence to Zicasso best practices
• Proactively look for improvement opportunities and drive change to make these improvements happen on a scalable level
• Intervene as necessary to resolve customer-related issues with travel specialist partners

Required Skills and Experience

• 5+ years of travel industry sales experience, especially in selling luxury travel
• Strong interpersonal skills and experience initiating and building strong professional relationships
• Enthusiastic self-motivator; ready and willing to put in extra effort in a start-up environment to drive team/company success
• Passionate about travel - highly desirable if you have traveled to several countries and have a strong curiosity about international destinations
• Clear, concise verbal and written English communication skills
• Self-disciplined to independently meet and exceed set goals
• Detail-oriented and strives to achieve thorough, quality, and error-free work
• Highly efficient with excellent time management and organizational skills
• Comfortable with technology, readily able to learn and adapt to the use of new software to organize and track team objectives
• Thorough knowledge of Google Workspace (formerly G Suite) (e.g. Docs, Sheets, Slides)
• Creative problem-solving skills
• Willingness to work flexible hours - we partner with travel companies all over the world, so video meetings with them may have to be conducted outside of regular work hours to account for time zone differences

What We Offer:

• Fully remote work arrangement
• Competitive compensation and benefits package (medical, dental, vision)
• Open Paid Time Off policy and 10 days of company-paid holidays
• Stock options package
• 401K retirement plan with employer matching
• Substantially discounted luxury travel during off-season
• An unforgettable annual company retreat at one of the international destinations we serve