Platform Services Engineer- Windows

Years of Experience: 4 - 9 years

Education Requirements: Bachelor’s Degree

Program Description: As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers. The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning.

Position Description: DIGIT is seeking a Windows engineer to support the upgrade of Windows servers to Windows 2022 within the GSA environment. This includes analyzing the new features available with Windows 2022, what is required to integrate the new version into operations and performing both upgrades and migrations to Windows 2022. The engineer will support operating system installation, configuration, patching, image creation, agent installation, vulnerability remediation, and system hardening in accordance with Federal Information Security Management Act (FISMA) security requirements just to name a few.

Responsibilities:

This position shall perform the following (to include but not limited to) activities:

• Upgrading Windows servers to Windows 2022.
• Providing analysis and solutions for upgrading to Windows 2022.
• Developing new technologies to support and or improve existing upgrade process by adding automation using existing and\or new technologies
• Collaborating with other members of the engineering team to design new features or improve existing ones
• Escalate issues to vendor and third-party entities, as necessary and directed by the Government.
• Resolve/mitigate vulnerabilities related to the operating system as identified on security scan reports
• Install, upgrade, and troubleshoot security agents deployed in the environment to ensure systems are secured and log collection is centralized and meet all security requirements

Requirements

Required Skills:

• Public Trust Clearance by start date.
• ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.
• Previous experience upgrading to Windows 2022 in an Enterprise environment.
• Minimum of 3 years as Windows engineer.
• Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.
• Contributes to deliverables and performance metrics where applicable.
• Perform systems management and integration functions
• Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others.
• Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
• Must be able to work a variety of shifts. This role includes working a lot off shift hours and weekends during upgrades.

Preferred Skills:

• ITILv4 Foundation certified.
• Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE), Azure Administrator Associate
• Experience with Scripting in Powershell and using BigFix to create BigFix Actions Scripts.  
• Experience with HCL BigFix, VMware, SolarWinds, Active Directory
• Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Slack, and ServiceNow.
• Must be willing to work a variety of shifts, including holidays and weekends as scheduled.

Education and Experience:

• 4 - 9 years of experience and bachelor's degree
• Experience as a remote worker demonstrating time management and self discipline with cultural change management and Agile mindset.

Physical Requirements:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to do the following:

• If remote, maintain home workspace in a safe manner, free from safety hazards and in line with information security policies.
• Communicate verbally in person, over the phone or by video chat and clearly/succinctly in writing, primarily utilizing a keyboard.
• Appear on camera for meetings with co-workers and government partners via video chat and ensure the protection of proprietary company and customer information is consistent with the company’s expectation of information security.
• Viewing computer screens and sitting for long periods of time.
• Travel is not required.

Benefits

SES provides a competitive salary and the following benefits:

• Medical
• Dental
• Vision
• AD&D
• STD
• LTD
• Company paid Life Insurance
• 401k with employer contribution
• Paid Time Off
• Pet Insurance