Product Marketing Manager - Payments

About Booksy

Want to join one of the fastest growing marketplaces in the world? You’re in the right place. Headquartered in Poland, Booksy connects over 100K beauty pros to 25+M customers around the globe. Our mission is simple. We want to connect beauty pros to the tools that they need to manage and grow their businesses, while simplifying the booking process for customers. This results in over 150 million appointments powered by Booksy every single year. 

Currently we have offices in Poland, Spain, France, the US, and the UK. And we’re only getting started. Our marketing organization is a friendly, collaborative team that values community {let’s do it together}, independence {be yourself}, and the unique journey of each individual {let us take you where you want to go}. Perks include remote work, bosses that “get it”, and career development opportunities bound only by your own determination.

As a member of the B2B Product Marketing Team, you’ll be directly responsible for helping to empower our providers around the globe with Booksy Payments Solutions. Please note that the working hours are expected to be in either EST or CST.

What you’ll do

• Support Payments product teams in delivering against their aggressive 2024 targets to increase Booksy payment volumes across the globe
• Work alongside other B2B product marketers to position Booksy as a leading player in the payments space for appointment based providers 
• Invest time to deeply understand customer pain points and how Booksy’s Payments roadmap will work to resolve them 
• Develop an intimate understanding of Booksy Payment solutions so that you can serve as an expert internally and also properly communicate the value of our product to providers and their customers.
• Develop audience segmentation, product positioning, and messaging frameworks to serve as a base and create consistency in all product related materials.
• Own go-to-market strategies for Booksy Payment solutions that can be replicated on a global scale. Oversee content production, channel execution, and launch timelines.
• Coordinate with stakeholders in field marketing teams to establish go-to-market plans in the region with consideration for local nuances and product market fit. 
• Support product teams in compiling competitive intel and benchmarking Booksy Payment solutions.
• Work with our CRM team to understand and improve key experiences throughout the Booksy Payments lifecycle. 
• Collaborate with Payments team and UX research to facilitate market research.
• Analyze product adoption, usage, and transaction volumes to inform success of product marketing programs/initiatives.
• Work to improve product/marketing processes in a growing organization that operates across multiple time zones.
• Collaborate with sales, support, and other internal teams to understand key onboarding, retention, and upsell processes related to payments and work cross-functionally to reduce friction throughout the funnel.
• Create centralized processes, documentation, and training materials related to Booksy Payments solutions to improve operational excellence.

Requirements

• 5+ years of experience in product marketing, preferably in a tech, start-up environment. Comparable experience will be considered.
• Previous experience working with Payments solutions or a strong interest in learning more about and working within this space. 
• Global experience and understanding of working across international markets
• Proven ability to drive collaboration across multiple stakeholders 
• A keen analytical mind to help inform product roadmap decisions and all associated risks
• Excellent communication skills, both written and verbal, and an ability to communicate effectively at all levels of an organization, including executive reporting
• A self-starter, able to identify required action and execute with minimal supervision
• Experience managing several simultaneously projects while keeping project management, scheduling and communication cleanly operational
• Excel at rapid decision-making, consensus building and conflict resolution, all within the context of hard deadlines and the need to demonstrate results

Benefits

• Health/Dental/Vision & 401K Match
• Awesome (paid) Parental Leave Policy
• Unlimited Paid Time Off
• Ample Opportunities for Professional Growth
• Creative and Collaborative Culture to thrive in
• Salary: $110-120K

More about Booksy

Booksy raised $119M in VC funding to date with investors including Cat Rock Capital, Sprints Capital, Piton Capital, Enern, Industry Ventures, XG Ventures, OpenOcean, Manta Ray Ventures, VNV Global, Inovo, Kai Hansen and Zach Coelius. We also partnered with major tech brands including Facebook, Instagram, Google and Yelp to ensure seamless booking experience directly on their platforms. Booksy is also within the select group of global providers integrated in the Appointments on Facebook scheduling tool. We have been successfully delivering on the customer-first promise, with a 4.9+ app ratings in the App Store & Google Play owing to a strong product-led organization with stellar product development capability. Our leadership team commands a mix of track-record at highly successful startups (iTaxi, Eo Networks, Docplanner) as well as experience from leading blue-chip and consulting companies (Google, Airbnb, Uber, eBay, Groupon, Wonga, McKinsey, Kearney, BCG, PwC, EY).

www.booksy.com - Booksy marketplace

www.booksy.biz - Booksy for Service Providers

www.booksy.com/download - Download Client app

More about Booksy’s key milestones and achievements

Booksy raises $70M war chest to acquire salon appointment apps, expand internationally (https://tinyurl.com/y5kfoyjg)

Booksy: The Polish ‘Uber of beauty and wellness’ scoops £51M, plans UK expansion (https://tinyurl.com/3jxaptjy)

Booksy values

#1 People First

Empower and elevate service providers, consumers and their communities

Be authentic, transparent, and trustworthy with those we serve externally and with other Booksy employees

#2 Act Like an Owner

Take responsibility for your actions and results

Treat commitments and agreements seriously

Proactively look beyond direct scope of work to make Booksy a better place

#3 Work as a Team

Trust in each other's ability to do their job

Encourage healthy collaboration among teams

Give credit to people who contribute

#4 Shoot for the Moon

Set your sights on the best and never settle for what’s mediocre

Go beyond boundaries and take a different approach when you hit obstacles